DRELL WEATHERSPOON
North Las Vegas,Nevada
Summary
Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of all workspaces. Always energetic and ready to take on the task ahead. Open and clear with communication and following company wide rules ,objectives to make sure the job gets done daily.
Overview
13
13
years of professional experience
Work History
Inventory Specialist
DHL Supply Chain
North Las Vegas, NV
08.2023 - Current
- Organized regular cycle counts to identify any potential issues early on.
- Investigated discrepancies between physical count and computer records.
- Ensured compliance with all safety regulations in the workplace.
- Utilized barcode scanners to quickly update inventories in the system.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- FORKLIFT/CHERRY PICKER/PALLET JACK CERTIFIED
Customer Representative/ Member service Operations
AETNA/ CVS
Woonsocket, RI
07.2022 - 08.2023
- Assisting medicare members with benefits and claims information, navigating through all computer systems to fully assist members, providing accurate and detailed knowledge, reaching out to providers to advocate on their behalf, keeping a clean and tidy work area
Fulfillment Associate
Lowe's
North Las Vegas, NV
05.2022 - 08.2022
- Pulling and fulfilling online orders, ensuring the merchandise is in quality condition and accounted for, delivering orders to customers vehicles on time and efficiently, having product knowledge and awareness, working in a team setting to fulfill any and every order with proper planning and execution
Delivery Driver
Amazons Delivery Service (Amazon 3rd party delivery service)
La palma, CA
10.2020 - 10.2021
- Driving and delivering packages in a safe and timely fashion, loading delivery truck with delivery items, knowledge of devices and driving skills, performing at your best at all times in all conditions, following company rules and applying all the received training into your work day, staying consistent
Assistant store manager
New Balance Athletics
San Clemente, CA
07.2019 - 09.2020
- Opening and closing the store to the best of company standards, maintaining a safe and productive work environment for my team and customers, always putting the customer's needs first, taking care of shipments and making sure stock orders are fulfilled, making the schedule and making sure store policies and etiquette's are being practiced and abided
Footwear & Apparel lead
NIKE Inc.
San Clemente, CA
11.2015 - 07.2019
- Providing the best customer service and product knowledge possible to the consumer, helped support a team of 30 associates and managers by providing them with the newest product knowledge to make sure they are equipped to answer any questions a customer may have, attend and organize team meetings and relay the information to my team members, monitor associates sales and awarded positive results while addressing negative results and retraining on missed or unclear areas with the team, assisted with all visual aspects of the store including windows, floor sets, and mannequins
Bar Back
DAVE AND BUSTERS
Ontario, CA
10.2012 - 08.2014
- Provided a fun, welcoming and entertaining atmosphere to our guests and team members, worked fast and efficient while adhering to 'Full hands in, Full hands out' philosophy, followed company rules, safety policies and daily procedures to maintain responsibility, assisted in bar inventories, opening and closing responsibilities as well as keeping the bar clean, presentable and fully stocked
Customer Service Lead
InteliCare Direct
Mira Loma, CA
10.2011 - 02.2014
- Conferred with customers by telephone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints, kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, determined charges for services requested, collected deposits or payments, or arranged for billing, referred unresolved customer complaints to designated departments, resolved customers' service or billing complaints by performing activities such as refunding money or adjusting bills
Education
Associate of Applied Science - Computer And Information Sciences
Orange Coast College
Costa Mesa, CASkills
- Leadership
- Problem solving
- Team work
- Flexibility
- Efficient Communicating
- Computer skills
- Project Management
- Sales and Marketing skills
- Time Management
- Critical Thinking
- Active Listening
- Logistics Management
- Adaptability
- Inventory Tracking
- Cycle counting
- Equipment Operation
- Material Handling
- Digital and Physical Counts
- Inventory Control
Awards
- WENDY'S SHIFT LEADER AT AGE 17 (2003)
- LEVIS SALES ASSOCIATE OF THE MONTH (2009)
- NIKE MVP AWARD (2017) (TOP CUSTOMER SERVICE & PRODUCT KNOWLEDGE)
Affiliations
- Fishing
- Collecting sports memorabilia
- Coaching
Languages
English
Full Professional
Timeline
Inventory Specialist
DHL Supply Chain
08.2023 - Current
Customer Representative/ Member service Operations
AETNA/ CVS
07.2022 - 08.2023
Fulfillment Associate
Lowe's
05.2022 - 08.2022
Delivery Driver
Amazons Delivery Service (Amazon 3rd party delivery service)
10.2020 - 10.2021
Assistant store manager
New Balance Athletics
07.2019 - 09.2020
Footwear & Apparel lead
NIKE Inc.
11.2015 - 07.2019
Bar Back
DAVE AND BUSTERS
10.2012 - 08.2014
Customer Service Lead
InteliCare Direct
10.2011 - 02.2014
Associate of Applied Science - Computer And Information Sciences
Orange Coast College