Drema Boutell
Coalgate,OK
Summary
Accomplished Retail Manager with a proven track record at Compass Group USA, enhancing store operations and driving business growth. Expert in inventory control and customer service, I led teams to exceed sales targets through innovative merchandising and effective staff management. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Retail Manager
Compass Group USA
08.2019 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Controlled store inventory and reviewed cash handling and operations reports.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Store Manager
Cornerstore
12.2011 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Wal-Mart Store
02.2004 - 12.2011
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Associate of Applied Business - Business Administration And Management
Rogers State University
Claremore, OK05-1993
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Visual merchandising
- Staff management
- Marketing strategy
- Employee scheduling
- Driving business growth
Timeline
Retail Manager
Compass Group USA
08.2019 - Current
Store Manager
Cornerstore
12.2011 - 08.2019
Assistant Store Manager
Wal-Mart Store
02.2004 - 12.2011
Associate of Applied Business - Business Administration And Management
Rogers State University
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