Drema Jones
Madison,AL
Summary
Experienced with operating and maintaining production machinery to ensure smooth operations. Utilizes keen attention to detail and safety protocols to maintain high-quality standards. Knowledge of teamwork dynamics and efficient workflow management.
Overview
14
14
years of professional experience
Work History
Independent Contractor
Self
08.2018 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Consulted with customers to assess needs and propose optimal solutions
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
- Evaluated trends to understand competitive environments and assess current strategies
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Collected, arranged and input information into database system
- Consistently met deadlines and quality goals for accuracy and timeliness
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
Delivery Helper
UPS
11.2024 - 01.2025
- Navigated complex urban environments to deliver packages safely and efficiently.
- Performed routine vehicle inspections, ensuring optimal performance and safety on the road.
- Assisted drivers in loading and unloading trucks for streamlined delivery processes.
- Safeguarded packages from damage during transit by following proper handling procedures.
- Managed challenging weather conditions while maintaining schedule adherence and package integrity.
- Demonstrated excellent time management skills, prioritizing urgent deliveries without sacrificing quality of service.
Artist/Art Instructor
Pinot's Palette
09.2024 - 01.2025
- Mentored struggling students through one-on-one sessions, leading to marked improvement in their technique and confidence.
- Cultivated strong partnerships with local arts organizations to provide additional resources for student enrichment activities.
- Conducted workshops for parents and community members, raising awareness of the importance of arts education in overall development.
- Enhanced students'' painting skills by providing personalized feedback and tailored instruction.
- Managed classroom effectively, ensuring a safe and nurturing environment conducive to learning and creativity.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
Caregiver
Always Their In-Home Care
09.2024 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Production Operator
Polaris Industries
06.2023 - 09.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Handled raw materials efficiently, minimizing waste during the production process.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
Barista
Starbucks
02.2023 - 05.2023
- Greet Guest with a happy, cheerful personality
- Promptly take coffee orders, warm food items, and craft quality beverages
- Use the POS to checkout customers in the cafe and drive-thru
- Maintain a clean appearance as well as dining area
- Stock all bar areas with needed supplies throughout shift
Dental Receptionist
Minovi Dental
12.2019 - 03.2020
- Assisted patients in completing all necessary forms and documents using Eaglesoft
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders
- Performed cash, card and check transactions to complete patient appointments
Oral Surgery Assistant
Meyer Clinic
12.2019 - 03.2020
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur
- Used Dental Software to document and maintain patient information and health background
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments
Delivery Helper
UPS
08.2019 - 12.2019
- Navigated complex urban environments to deliver packages safely and efficiently.
- Delivered packages to customer doorsteps and business offices.
- Increased customer satisfaction through courteous interactions and swift issue resolution.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
Bartender/Server
Topgolf
01.2019 - 12.2019
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
Paint Department Associate
Home Depot
08.2018 - 12.2019
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients' needs.
- Achieved optimal resource utilization by monitoring usage rates closely and adjusting orders accordingly.
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
- Effectively balanced multiple responsibilities including cashiering duties, maintaining department cleanliness standards, restocking shelves regularly.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
Dental Assistant
Direct Dental Staffing Inc.
01.2018 - 08.2018
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Cleaned and sterilized instruments between patients to protect from infection risks
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Used Eaglesoft, Dentrix, and Open Dental to document and maintain patient information and health background
Dental Assistant
Pacific Dental Services
10.2017 - 01.2018
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, impressions, and x-rays
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Used Pacific Dental Services (PDS) to document and maintain patient information and health background
Designated Hitter
Walgreens
02.2016 - 09.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Trained new team members in cash register operation, stock procedures, and customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used IntercomPlus to document and maintain patient information and health background
Dental Assistant
DC Dental Spa
10.2014 - 12.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, stone pours, and impressions
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Eaglesoft used to Document patient dental health information, medical history and vital signs for future reference
Counter Help
Panda Express
11.2013 - 09.2014
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Ensured compliance with company service standards, including inventory and cash control procedures
- Performed arithmetic functions handling cash, close checks, and balance register
Interior Communications Electrician
U.S. Navy
06.2013 - 10.2013
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Encouraged good habits and modeled practical problem-solving for staff and clients
- Provided observations, took measurements and performed tests at various stages according to quality control plan
- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts
Cashier
Bojangles'
06.2011 - 05.2013
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked, arranged and organized merchandise in front counter to drive product sales
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
Education
Bachelor of Science - Biology
The University of Alabama in Huntsville
Huntsville, AL05-2027
Bachelor of Arts - Multimedia Production W/ Minor in Music
Athens State University
Athens, AL12-2026
Associate of Science - General Studies
Calhoun Community College
Tanner, AL05-2017
High School Diploma -
Sparkman High School
Harvest, AL05-2012
Skills
- Strong attention to detail
- Client relationship building
- Strong manual dexterity
- Collaborative teaching
- Manufacturing
- Phone and email etiquette
- Strong multitasking
- Excellent customer service
- Work ethic and integrity
- Respectful and compassionate
- Concise communication
- Assembly line experience
- Safety compliance
- Teamwork and cooperation
Timeline
Delivery Helper
UPS
11.2024 - 01.2025
Artist/Art Instructor
Pinot's Palette
09.2024 - 01.2025
Caregiver
Always Their In-Home Care
09.2024 - 11.2024
Production Operator
Polaris Industries
06.2023 - 09.2024
Barista
Starbucks
02.2023 - 05.2023
Dental Receptionist
Minovi Dental
12.2019 - 03.2020
Oral Surgery Assistant
Meyer Clinic
12.2019 - 03.2020
Delivery Helper
UPS
08.2019 - 12.2019
Bartender/Server
Topgolf
01.2019 - 12.2019
Paint Department Associate
Home Depot
08.2018 - 12.2019
Independent Contractor
Self
08.2018 - Current
Dental Assistant
Direct Dental Staffing Inc.
01.2018 - 08.2018
Dental Assistant
Pacific Dental Services
10.2017 - 01.2018
Designated Hitter
Walgreens
02.2016 - 09.2017
Dental Assistant
DC Dental Spa
10.2014 - 12.2014
Counter Help
Panda Express
11.2013 - 09.2014
Interior Communications Electrician
U.S. Navy
06.2013 - 10.2013
Cashier
Bojangles'
06.2011 - 05.2013
Bachelor of Science - Biology
The University of Alabama in Huntsville
Bachelor of Arts - Multimedia Production W/ Minor in Music
Athens State University
Associate of Science - General Studies
Calhoun Community College
High School Diploma -
Sparkman High School
Similar Profiles
Bob KanyginBob Kanygin
Video Editor at SelfVideo Editor at Self
Marcus RobertsMarcus Roberts
Founder & Director at SelfFounder & Director at Self
E. Paul ZambranoE. Paul Zambrano
Stay at Home Parent at SelfStay at Home Parent at Self