Drema Ward
Marysville,United States
Summary
Hardworking Medical Practice Manager with over twenty years of practice management experience in areas of Obstetrics and Gynecology working for several well-known providers in the Central Ohio area. Known for excellent project management skills. Highly adept with EMR software, implementation and training. Training new employees and handling bookkeeping and payroll administration. Knowledgeable in recruiting and hiring. Offering excellent communication and interpersonal skills and knowledge. Reliable employee seeking full-time position.
Overview
27
27
years of professional experience
Work History
Real Estate Transaction Coordinator
OH RE Investments, LLC
Marysville, OH
10.2021 - Current
- Work closely with broker and agents to assist and perform daily tasks
- Manage emails and scheduling of inspections, final walk through and photos of properties, prior to closing.
Practice Manager
Crosswords Women’s Health
Columbus, Ohio
07.2010 - 04.2018
- Provided supervision, support and management to team of 12 office personnel.
- Trained newly hired team members on office procedures and EMR computer system.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Created and implemented organizational policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Communicated closely with patients, ensuring medical information was kept private.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency and morale.
- Developed and maintained electronic record management systems to analyze and process data and billing.
- Ordered all office supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed standard operating procedures for all administrative employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained CRM database with customer updates and report generation.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
Medical Office Manager
Riverside Obstetrics And Gynecologists
Columbus , Ohio
03.1997 - 12.2009
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 12 employees with various personalities for large physician practice.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
Billing Specialist
Kingsdale Obstetrics And Gynecologists
Columbus, Ohio
06.1991 - 03.1997
- Identified, researched and resolved billing variances to maintain system accuracy.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures by verifying coded data accurately reflected services provided.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
Education
High School Diploma -
Westland High School
Galloway, OH06.1984
Skills
- Service Utilization Improvements
- Operational Records Maintenance
- Employee Recruitment and Hiring
- Financial Reporting Coordination
- Employee Supervision
- Verbal and Written Communication
- Decision Making
- Data Analysis
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Critical Thinking
- Process Implementation
References
Upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Real Estate Transaction Coordinator
OH RE Investments, LLC
10.2021 - Current
Practice Manager
Crosswords Women’s Health
07.2010 - 04.2018
Medical Office Manager
Riverside Obstetrics And Gynecologists
03.1997 - 12.2009
Billing Specialist
Kingsdale Obstetrics And Gynecologists
06.1991 - 03.1997
High School Diploma -
Westland High School
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