Summary
Overview
Work History
Education
Skills
Timeline
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Drema K. Bowser

Dayton,OH

Summary

Results-driven leader with a proven track record in enhancing profitability at Face To Face through effective revenue generation and strong client relationship management. Recognized for expertise in inventory management and critical thinking, with demonstrated success in improving team efficiency at Staples. Notable achievements include strategic business planning and staff mentoring that maximize productivity. Committed to leveraging these skills to foster continued success in dynamic environments.

Overview

11
11
years of professional experience

Work History

Huber Heights Health Food

Susan Dixon
Huber Heights, OH
03.2023 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Customer Service Rep./ Cashier

Staples
Huber Heights, OH
08.2022 - 05.2023
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.

CEO/Partner

Our Favorite Things
Springboro, OH
11.2018 - 01.2020
  • Provided administrative support to the CEO, including scheduling appointments, managing emails, and organizing travel plans.
  • Organized files and documents related to the operations of the company under direction from the CEO.
  • Managed calendar events for the CEO, ensuring accuracy in scheduling conflicts or changes in availability.
  • Researched industry trends relevant to company goals as requested by the CEO.
  • Developed detailed itineraries for business trips taken by the CEO, including transportation arrangements, hotel reservations, meeting schedules.

CEO

Face To Face
Dayton, OH
10.2013 - 01.2017
  • Developed and implemented strategic business plans to increase company profitability.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Drove revenue by cultivating successful client relations.

Education

Bachelor of Science - CJS/ COMMUNITY BASED CORRECTIONS

Liberty University
Lynchburg, VA
01-2025

Skills

  • Multitasking
  • Critical Thinking
  • Problem-solving abilities
  • Packaging orders
  • Store operations oversight
  • Inventory Management

Timeline

Huber Heights Health Food

Susan Dixon
03.2023 - 08.2024

Customer Service Rep./ Cashier

Staples
08.2022 - 05.2023

CEO/Partner

Our Favorite Things
11.2018 - 01.2020

CEO

Face To Face
10.2013 - 01.2017

Bachelor of Science - CJS/ COMMUNITY BASED CORRECTIONS

Liberty University

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Drema K. Bowser