Drena Collins

Participate in the administrative development of the organization. Provide clinical and administrative supervision to the Supported Housing Program Supervisors and counseling staff. Ensure overall activities of the programs conform to program objectives, policies and procedures. Ability to implement change in a fast-paced environment and practice change management when necessary.

• Administrative supervision of assigned Program Supervisors to ensure continuity of the implementation of agency objectives, policies and procedures.
• Work with the Quality Management Team to improve service delivery.
• Ensure Utilization Management is practiced in accordance with all policies and procedures.
• Participate in the development, implementation, evaluation and modification of agency policies, procedures, systems and programs with the goal of improving the services provided.
• Facilitates and/or participates in, agency-wide Committees when applicable.
• Practices effective communication internally among all departments and externally with key stakeholders.
• Review staff training and ensure staff meet minimum training requirements.
• Interview and makes recommendations to hire prospective employees.
• Participates in a variety of agency, county, regional or statewide committees and regularly scheduled meetings.
• Attends work related workshops/conferences as program schedule permits, as well as all mandatory agency trainings.
• Conducts annual employee evaluations and meets regularly for supervision.
• Submits all required written documentation in a timely manner.
• Provides on-call availability to assess and intervene in the event of a medical, psychiatric or programmatic emergency.
• Develops and provides staff training and in-service training as needed.
• Chairs monthly program staff meetings.
• Meets with clients and their collaterals as needed.
• Ensures programs are in compliance with applicable county, state, and federal regulations and guidelines.

• Establish open and professional relationships with team members to achieve quick resolutions for various issues.
• Coordinate all treatment and placement activities, including outreach and presentations while supervising team of Crisis Counselors.
• Demonstrate knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Initiate timely response to emails, voicemails and written correspondence.
• Mentor and guide employees to foster proper completion of assigned duties.
• Lead team of crisis counselors in field and virtually.
• Serve as behavioral health professional who supervises paraprofessional and experienced crisis counselors.
• Assist in assessing people who require traditional mental health or substance use treatment.
• Train, debrief, and provide supervision for crisis counselors.
• Use data to conduct ongoing needs assessment.
• Coordinate data collection activities and review data form submissions for accuracy.
• Utilize mobile application to review and accept or reject forms submitted through mobile applications.
• Provide coordination and oversight of crisis counselors’ plans of service.
• Implement and adhere to policy, procedure, and protocol established by OMH.

• Interacting directly with SPMI and DD population in a correctional setting while dedicating time, advice, patience, knowledge and understanding.
• Knowledge of DSM-V, eClinical Works software and HIPPA regulation.
• Orients patients to unit policies, procedures, rules, regulations and routine schedule.
• Being an important part of the C.A.P.S (Clinical Alternative to Punitive Segregation) program, set forth by NY State, DOC, DOHMH, HHC and PAGNY/CHS for the purpose of helping severely mentally ill inmates grow towards understanding and controlling their illnesses.
• Participating in and facilitating group activities while also contributing ideas for daily clinical group meetings.
• Serve as a liaison between patient and clinical staff while functioning as patient advocate, interfacing with patients, civilian staff, and DOC administration.
• Utilize crisis and/or de-escalation intervention practices obtained during Crisis Intervention Training (C.I.T) certification, when necessary and appropriate, with patients whose behavior cannot be otherwise supported without such interventions.
• Identifies patient characteristics and environmental variables that may trigger agitated behavior(s) and communicate such information to treatment team.
• Performs patient's hourly checks/rounds as required.
• Report observations, interactions, and patient activity and charts in EHR.
• Communicates clinical matters to assigned Mental Health/DOC or other professional staff as required; reports any unusual findings or changes in physical/medical or emotional conditions to their supervisor that may affect patient or therapeutic milieu.
• Participate in staff, departmental and team/committee meetings.
• Participate in departmental and/or DOC training as required.
• Lead and/or co-lead groups/activities in areas such as anger management techniques and practices, symptom management, medication compliance, and appropriately document group discussion/activities.
• Respond appropriately to patient emergencies and cooperate with DOC staff when necessary to support safety of unit.
• Carry out written and oral instructions and to establish successful interpersonal relationships with patients and co-workers.
• Engage DOC staff when there is any incident of violence on unit or when contraband is found on unit or there is suspicion of contraband.
• Debrief DOC custodial staff regarding problematic patients or issues on unit prior to each tour.
• Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
• Consulted with different healthcare disciplines to offer important mental health support to incarcerated patients.

• Managed own caseload and related records.
• Attended staff meetings and training.
• Provided weekly individual and group format counseling to program residents.
• Assisted individuals in achieving their rehabilitation and recovery goals.
• Determine forms of intervention needed to prepare return of independent living.
• Developed and implemented rehab plans on a reoccurring basis until discharged is achieved.
• Ensured a safe environment for residents by performing weekly visits.
• Ensured that weekly progress visits, all interaction, and caseload/activity group meetings were conducted and documented as required.

• Provided support for Dual Diagnosed residents.
• Assisted and provided feedback for development and implement rehab plans.
• Planned recreational activities.
• Evaluated and supported resident's emotional and physical condition.
• Assisted with meal prep.
• Supervised medication and chores.
• Ensured a safe environment for residents.
• Ensured that weekly progress notes, caseload group meetings, and activities were conducted and documented.

• Monitored and supervised up 23 worksites to ensure that NYC-YEP standards and regulations were met
• Performed a minimum three days of required fieldwork and/or two to three days of required on-location work.
• Fieldwork included worksite inspections, record keeping, operational procedures, and facility maintenance inspections.
• On location, duties consisted of producing worksite logs, filing, making and responding to phone/email correspondences, faxing, and copying, and rigorous paperwork.

• Assisted Store and Operation Manager with daily Operational duties and tasks.
• Opened and closed store.
• Assigned sales staff their shift duties.
• Performed training to new and current staff.
• Counted registers throughout shifts and monitored sales performance.
• Performed safe and accurate bank pick-ups/deposits.
• Cashed staffs' checks.