Drena Edwards
rockford
Summary
Dynamic production leader with a strong background at PCI Pharma Services, excelling in quality control and team training. Proven track record of enhancing operational efficiency and safety protocols, resulting in a secure work environment. Adept at machine maintenance and fostering exceptional customer service, driving team performance and satisfaction.
Production professional with demonstrated ability in overseeing efficient and optimized production processes. Strong focus on team collaboration and achieving high-quality results. Valued for reliability, adaptability, and precise attention to safety and quality standards. Skilled in process improvement, team leadership, and workflow management.
Overview
10
10
years of professional experience
Work History
Production Line Leader
PCI Pharma Services
08.2023 - Current
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Set up machining, performed required maintenance and made adjustments to machines.
- Conducted regular inventory audits to maintain optimal stock levels necessary for uninterrupted production schedules.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- I am a level 3 and the only one on my shift
General Manager
Arbys Resturant
12.2017 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Popeyes® Louisana Kitchen
01.2017 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
General Manager
Taco Bell
07.2018 - 04.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Manager
Mobil Gas Station
02.2015 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Cosmology -
Education of Beauty
Rockford, IL05-2011
High School Diploma -
Parkview High School
Orfordville, WI06-2009
Skills
- Assembly and production
- Production tracking
- Quality control
- Production goal tracking
- Equipment monitoring
- Cost reduction
- Work supervision
- Machine operation
- Machine maintenance
- Team Training
- Project management
- Workflow coordination
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Production Line Leader
PCI Pharma Services
08.2023 - Current
General Manager
Taco Bell
07.2018 - 04.2020
General Manager
Arbys Resturant
12.2017 - 08.2022
Assistant Manager
Popeyes® Louisana Kitchen
01.2017 - 04.2022
Manager
Mobil Gas Station
02.2015 - 10.2018
Cosmology -
Education of Beauty
High School Diploma -
Parkview High School
Similar Profiles
Gary JohnsonGary Johnson
Associate Project Manager at PCI Pharma ServicesAssociate Project Manager at PCI Pharma Services
Rick McClenthenRick McClenthen
OPS Manager at PCI Pharma ServicesOPS Manager at PCI Pharma Services
Mariana CastanedaMariana Castaneda
Line Leader at PCI Pharma ServicesLine Leader at PCI Pharma Services
Christopher MerigoldChristopher Merigold
Service Sales Representative at CintaService Sales Representative at Cinta
Emily LarsonEmily Larson
Cath Lab Nurse at Mercy Health- Javon Bea HospitalCath Lab Nurse at Mercy Health- Javon Bea Hospital