Drena Jones
Livonia,MI
Summary
Seasoned Dining Room Manager with comprehensive experience in overseeing operations, managing staff, and ensuring customer satisfaction. Strong skills include operational efficiency, team leadership, and problem-solving abilities. Display consistent success in enhancing dining experiences through strategic initiatives and improvements.
Overview
9
9
years of professional experience
Work History
Dining Room Manager
Vista Grande Villa
Jackson, MI
11.2023 - Current
- Supervised the staff to ensure proper service standards were met.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Ensured that all dining areas were well maintained and organized.
- Resolved customer complaints in a professional manner.
- Developed effective schedules for servers and other kitchen staff members.
- Monitored food quality and presentation to ensure adherence to company standards.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Provided guidance and direction to team members regarding proper procedures for serving guests.
- Reviewed reservations and prepared tables accordingly in order to maximize seating capacity during peak hours.
- Assisted with ordering supplies needed by the kitchen or dining area when necessary.
- Collaborated with chefs on creating special menus for holidays or events.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
Dietary Aide Supervisor
Providence Hospital and Medical Center
Novi, MI
02.2020 - Current
- Scheduled and supervised dietary aides to ensure proper staffing levels.
- Inspected kitchen equipment for cleanliness and operational efficiency.
- Developed menus based on nutritional standards and special diets.
- Reviewed patient records to determine appropriate meal plans.
- Interpreted diet orders accurately for menu planning purposes.
- Set up trays and food service carts to deliver food to residents.
- Followed dietary procedures in accordance with established policies.
Food and Beverage Manager
Polo Fields Golf & Country Club
Ann Arbor, MI
04.2021 - 10.2023
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Food and Beverage Supervisor
Marriott International, Inc.
Southfield, MI
03.2019 - 03.2022
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Trained new hires in proper food handling techniques and safety regulations.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Event Catering Coordinator
Spectum Human Services
Westland, MI
07.2015 - 03.2019
- Created detailed timelines for each event to ensure that all tasks were completed on time.
- Oversaw the setup of catering areas including tables, chairs, linens, décor.
- Provided guidance and support to kitchen staff as needed throughout the event preparation process.
- Trained new employees to perform duties.
- Customized menus and managed food preparation for special events.
- Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.
Education
Associate of Arts -
Oakland Community College
Bloomfield Hills, MI05-2010
Skills
- Work Scheduling
- Strong leadership
- Food presentation
- Order Management
- Food safety knowledge
- Event planning knowledge
- Catering understanding
- Bartending expertise
- Customer Service
- Sanitation Standards
- Employee Scheduling
References
References available upon request.
Timeline
Dining Room Manager
Vista Grande Villa
11.2023 - Current
Food and Beverage Manager
Polo Fields Golf & Country Club
04.2021 - 10.2023
Dietary Aide Supervisor
Providence Hospital and Medical Center
02.2020 - Current
Food and Beverage Supervisor
Marriott International, Inc.
03.2019 - 03.2022
Event Catering Coordinator
Spectum Human Services
07.2015 - 03.2019
Associate of Arts -
Oakland Community College
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