- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Cooking
- Music
- Watching Movies and TV Shows
- Volunteering at community kitchens and food-related charities
- Personal Development and Self-Improvement
- Geocaching
- I participate in low-impact exercises to strengthen core muscles
- Enjoy participating in walking for overall physical and mental well-being
Drena Simpson
Fairfield,CT
Summary
Proven ability to enhance client satisfaction through effective communication and tailored solutions. Strong skills in schedule management, critical thinking, and customer service.
Results-driven professional with proven track record in delivering high-quality projects and services. Adept at managing client expectations and ensuring seamless project execution. Thrives in collaborative environments and adapts swiftly to changing priorities, showcasing strong organizational and communication skills.
Overview
17
17
years of professional experience
Work History
Private Contractor
Self-employeed
09.2019 - 12.2025
- Analyzed user feedback to gather input and identify areas required for improvement.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
- Proactively addressed client concerns, resolving issues quickly to maintain positive working relationships.
- Increased client satisfaction by consistently delivering high-quality work and meeting project deadlines.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Established strong client relationships through consistent communication and feedback solicitation.
- Managed project timelines and budgets to ensure completion of diverse contracting tasks.
- Developed and implemented customized solutions based on client needs and specifications.
Childcare Provider
Care4Kids
11.2022 - 07.2023
- Supervised daily activities to ensure safety and well-being of children in care.
- Developed engaging lesson plans to promote cognitive and social development among children.
- Fostered strong relationships with parents through regular communication regarding child progress and concerns.
- Implemented behavioral management strategies to create a positive learning environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Liaised with parents and guardians to discuss child progress.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Master Hairstylist
Soul to Soul Hair Salon
01.2014 - 12.2017
- Designed and executed customized haircuts and color treatments to meet client preferences.
- Led team in implementing new styling techniques, enhancing service quality and customer satisfaction.
- Mentored junior stylists on advanced techniques, improving overall salon performance and skill levels.
- Developed targeted marketing strategies to attract new clientele and retain existing customers.
- Streamlined appointment scheduling process using salon management software, increasing operational efficiency.
- Conducted thorough consultations to assess client needs, ensuring tailored service delivery.
- Maintained up-to-date knowledge of industry trends and products, enhancing service offerings and expertise.
- Collaborated with product representatives to evaluate new tools and supplies for optimal performance in services.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive feedback from clients, leading to frequent referrals and repeat business for the salon.
- Balanced a high volume of walk-in appointments with pre-scheduled bookings, demonstrating adaptability and strong time-management skills in a fast-paced environment.
- Maintained a clean and organized work station, ensuring adherence to salon hygiene standards and overall aesthetic appeal.
- Developed loyal clientele by consistently delivering exceptional hairstyling experiences tailored to unique needs and preferences.
- Conducted thorough consultations prior to chemical treatments such as perms or relaxers, ensuring client understanding and safety throughout the process.
- Initiated and engaged clients in conversations as part of personalized service.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Receptionist/File Clerk Numerous Temp Assignments
Robert Half Office Team
03.2009 - 10.2013
- Managed multi-line phone system, directing calls to appropriate departments.
- Coordinated scheduling for meetings, appointments, and conference rooms.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems, ensuring easy access to documents and records.
- Implemented office procedures that improved workflow efficiency and communication among teams.
- Assisted in onboarding new staff by preparing necessary materials and training resources.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Examined, categorized, and sorted incoming documents.
- Oversaw inventory of office supplies related to filing systems, maintaining optimal stock levels.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Restored old files and archived completed files for future reference.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Maintained physical and computer-based filing systems.
- Improved file organization by implementing an efficient categorization and labeling system.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Played crucial part in ensuring compliance with industry-specific document retention policies.
- Maintained confidentiality and security of all records, ensuring compliance with privacy regulations.
- Contributed to audit preparations, ensuring all files were accurately accounted for and readily available.
Education
GED -
Southend Center
Stamford, CTNo Degree - Cosmetology
Leon's Hair Design
Stamford, CTElectronic Engineering
Cte
Stamford, CTSkills
- Safety compliance
- Defensive driving
- Physical fitness
- Vehicle inspection
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Schedule management
- Client communication
- Interpersonal skills
- Self motivation
- Customer relationship management
Interests
Timeline
Childcare Provider
Care4Kids
11.2022 - 07.2023
Private Contractor
Self-employeed
09.2019 - 12.2025
Master Hairstylist
Soul to Soul Hair Salon
01.2014 - 12.2017
Receptionist/File Clerk Numerous Temp Assignments
Robert Half Office Team
03.2009 - 10.2013
GED -
Southend Center
No Degree - Cosmetology
Leon's Hair Design
Electronic Engineering
Cte