Drendalyn Stemen
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
Work History
Salon Owner/Operator
Simplicity Salon By Drendalyn
10.2012 - Current
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Area Supervisor
Regis Hair Salon
11.2010 - 10.2012
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked hours and inventory usage, and prepared associated reports.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Promoted business' development by building and maintaining relationships with new clients.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Hair Salon Manager
Regis Hair Salon
01.2008 - 11.2010
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employee performance through close observation and performance rubrics.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
- Researched and evaluated current and potential products used by service staff.
- Initiated workplace improvement programs for increased service efficiency.
Daycare Assistant
Monkey Business Daycare
05.2006 - 12.2007
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Stylist
Fiesta Salon
01.2004 - 05.2006
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Worked with men, women and children on daily basis.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Newspaper Delivery Person
Laporte Harold Argos
03.1990 - 11.1996
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to numerous homes daily.
- Made efficient and safe deliveries with minimal supervision.
- Delivered papers to residential customers on daily basis.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Maintained detailed delivery and pickup records for accurate accounting of newspapers delivered, collected and returned.
- Provided dependable delivery to designated delivery locations and accommodated special delivery requests.
- Lifted heavy loads and packed delivery vehicle making newspapers easily accessible at each stop.
- Provided excellent customer service to subscribers and businesses.
- Distributed papers in various weather conditions during early morning.
- Updated customers on schedule and delivery changes during holidays.
- Collected payments from customers for subscriptions and delivery fees.
- Advised customers on changes to delivery, cancellation and subscription policies.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained records of sales and customer information to support accuracy.
- Processed customer payments and kept accurate financial records.
- Processed payments, made change, and provided receipts.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH06.2026
Associate of Arts - Theology
North Central Indiana Bible College
Plymouth, IN05.2026
Certification - Pet Nutrition
New Skills Academy
08.2023
Certification - Pet Sitting
New Skills Academy
07.2023
Training - Shear Haven Domestic Violence Training
YMCA
Nashville, TN11.2022
Certification - Dog Grooming
New Skills
03.2021
Certification - Pet Psychology
New Skills Academy
12.2020
Certification - Usui Shiki Ryoko Level 1
International School of Reiku
01.2020
Prime For Life
Prevention Research Institute
Plymouth, IN04.2019
Certificate of Completion - Essential Guide To Starting Your Own Business
U.S. Small Business Administration
Office Of Entrepreneurial Development08.2012
Cosmetology License - Cosmetology Education
Knox Beauty College
Knox, IN01.2004
GED -
Huntington County Community School
Huntington, IN04.2000
Skills
- New Business Development
- Issue Resolution
- Process Improvement
- Sales Planning
- Price Structuring
- Sales Strategies
- Budgeting and Cost Control
- Public Speaking
- Task Delegation
- Incident Response
- Articulate Communication
- Strategic Decision-Making
- Hair Coloring Techniques
- Trend Analysis
- Operations Management
- Social Media Platforms
- Clean Equipment
- Sales Development
- Customer Preferences
- Accounting Management
- Driven and Determined
- Maintaining Clean Work Areas
- Verbal and Written Communication
- Vendor Relationship Management
- Inventory Accuracy
- Training and Development
- Hair Extensions
- Operations Start-Up
- Cash Flow Improvement
- Performance Improvement
- Customer Relations
- Attention to Detail
- Business Marketing
- Work Planning and Prioritization
- Professional Networking
- Team Leadership
- Balanced Work Ethic
- Clientele Management
- People and Culture
- Lighting and Angles
- Talent Scouting
- Approachable and Outgoing
- Desktops, Laptops and Mobile Devices
- Bookkeeping
- Consulting
Timeline
Salon Owner/Operator
Simplicity Salon By Drendalyn
10.2012 - Current
Area Supervisor
Regis Hair Salon
11.2010 - 10.2012
Hair Salon Manager
Regis Hair Salon
01.2008 - 11.2010
Daycare Assistant
Monkey Business Daycare
05.2006 - 12.2007
Stylist
Fiesta Salon
01.2004 - 05.2006
Newspaper Delivery Person
Laporte Harold Argos
03.1990 - 11.1996
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Arts - Theology
North Central Indiana Bible College
Certification - Pet Nutrition
New Skills Academy
Certification - Pet Sitting
New Skills Academy
Training - Shear Haven Domestic Violence Training
YMCA
Certification - Dog Grooming
New Skills
Certification - Pet Psychology
New Skills Academy
Certification - Usui Shiki Ryoko Level 1
International School of Reiku
Prime For Life
Prevention Research Institute
Certificate of Completion - Essential Guide To Starting Your Own Business
U.S. Small Business Administration
Cosmetology License - Cosmetology Education
Knox Beauty College
GED -
Huntington County Community School