D. Renée Andrews
Summary
Dynamic and dedicated Claims Adjuster with a talent for investigating, intuiting, and meeting the needs of Insureds. Ensuring efficient and fair settlement processing is my top priority. Possessing natural responsiveness in managing groups and team building, I have a genuine desire to guide those in need. Quick and eager learner with meticulous attention to detail, well-suited for high volume environments. Meticulously organized in maintaining workplace. Excellent communicator with strong, solution-oriented analytical skills, effectively navigating complex situations and achieving optimal outcomes for all parties involved.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Catastrophe Adjuster (Auto)
Pilot Catastrophe
09.2021 - 10.2023
- Deployed on behalf of AllState to efficiently recognize Total Loss Automobile Claims due to hurricane catastrophe
- Developed the ability to immediately recognize Flood damage to a motor vehicle, and the type of water that caused damage to the vehicle
- Progressed in the ability to process multiple Auto Claims, completing the entire adjusting process from start to finish
- Initiative met with full force to learn from seasoned Auto Adjusters to appropriately process a newly presented subset of claims
Auto Damage Field Appraiser
Alacrity Solutions
02.2023 - 05.2023
- Collaborated with repair shops to ensure quality repairs while controlling costs for both clients and the company.
- Contributed to team performance goals by consistently meeting or exceeding individual productivity targets for field appraisals.
- Demonstrated adaptability and resilience in the face of challenging field conditions or unexpected changes to assignments, ensuring timely completion of work responsibilities.
- Mitigated potential fraud cases through diligent investigation of auto damage claims.
- Educated policyholders on the claims process, providing clear explanations of coverage and repair options.
Auto Collision Estimator
The Doan Group
10.2022 - 11.2022
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
Inside ECTA Express Adjuster (Auto)
E.A. Renfroe
02.2022 - 06.2022
- Deployed on behalf of State Farm to process Daily Automobile Claims, to work each claim to its furthest point
- Claims adjusted were for Collision, Comprehensive, Hail Damage; multi- and single-car damage
- Advanced skillset in Auto Claims by being able to readily identify liability based on points of impact to a motor vehicle
- Strengthened sense of adaptability by correctly processing Claims through a Carrier newly presented
Field Adjuster (Property)
Virginia Farm Bureau Insurance Company
06.2018 - 10.2019
- Performed full interior/exterior inspections of residential and commercial buildings, documenting and preparing mitigation and build back estimates in Xactimate.
- Inspected property for physical damage and executed thorough claim investigations; scene inspections, recorded statements, secured relative documentation / information.
- Made timely decisions and utilized independent judgement while working in a fast-paced and results-driven environment.
- Demonstrated thorough knowledge of property claims and processed documents that requested draws for checks’ distribution of funds.
Underwriter (Construction)
West Congress Insurance Services
01.2018 - 12.2018
- Evaluated risk on in-force business/ new business prospects, making decision of whether to quote.
- Developed premium rates in accordance with underwriting guidelines and authority limits.
- Provided detailed explanations to producers regarding conditions and requirements of quotes.
- Processed sold accounts and/ or confirmed renewals following established procedures.
- Developed and maintained relationships with producers to support company profitability and growth.
Desk Adjuster (Property)
Erie Insurance
03.2017 - 09.2018
- Reviewed and analyzed mitigation claim reports based on standards to exact correct invoicing of line items, critical review of data in the record of drying conditions, correct labor efficiency, price list variation, equipment sizing, and more.
- Evaluated information to determine coverage and total value of claim.
- Reviewed prior losses, made coverage decisions, and issued payments where relevant.
- Determined payments and issued checks or declined payments where necessary.
- Documented claim files and submitted final report to file for closure.
- Identified subrogation claims and initiated appropriate action.
Education
Bachelor’s of Science - Fashion Marketing & Design
The Art Institute of Philadelphia
Philadelphia, PennsylvaniaSkills
- Estimating Software
- Claims Investigation
- Damage Assessment
- Property Inspection
- Claims Processing
- Caseload Management
- Texas — DHS, Florida, Louisiana Claims Adjuster Licenses
- Advanced oral and written communication skills
- Innovation and Creativity
- Data Analysis
- Casualty and property loss
- Underwriting knowledge
- Marketing
- Accident scene investigations
- Automobile claims specialist
- CCC Reports
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Customer service and support
- Organizational Skills
- Team Leadership
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Workload prioritization
- Self Motivation
- Claims adjustment
- Coaching and Mentoring
- Analytical Thinking
- Information Gathering
- Public Speaking
- MS Office
- Payment Processing
- Settlement Negotiations
- Conflict Management
Accomplishments
Pilot Catastrophe | October 2023: Received award address from upper level management for closing 40 claims correctly within seven days.
Certification
- Texas, DHS
- Louisiana
- Florida
- Oklahoma
- NICTAs
- State Farm Auto & Fire
- CCCOne
- Xactimate: Level 2
Timeline
Auto Damage Field Appraiser
Alacrity Solutions
02.2023 - 05.2023
Auto Collision Estimator
The Doan Group
10.2022 - 11.2022
Inside ECTA Express Adjuster (Auto)
E.A. Renfroe
02.2022 - 06.2022
Inside Catastrophe Adjuster (Auto)
Pilot Catastrophe
09.2021 - 10.2023
Field Adjuster (Property)
Virginia Farm Bureau Insurance Company
06.2018 - 10.2019
Underwriter (Construction)
West Congress Insurance Services
01.2018 - 12.2018
Desk Adjuster (Property)
Erie Insurance
03.2017 - 09.2018
Bachelor’s of Science - Fashion Marketing & Design
The Art Institute of Philadelphia
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