Summary
Overview
Work History
Education
Skills
Future Goals
Certification
Timeline
Generic
Drennin S. Roundtree-Payton

Drennin S. Roundtree-Payton

Grand Rapids

Summary

Proactive worker committed to helping Patient Care Assistants provide top-notch patient care. Skilled at providing patients with outstanding top-notch care, and helping assist RNs and patients with any help, and extra hands needed. Fantastic attention to detail and multitasking abilities. Patient-focused care assistant with demonstrated experience providing compassionate and comprehensive care. With also having the ability to provide emotional support to patients and families.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver

Hope Network West Michigan
02.2024 - Current
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Customer Service and Sales Associate

Hertz Car Rental
01.2024 - Current
  • Providing a high level of customer service through exceptional service and support.
  • Helping customers with any rental needs with the vehicle, building good relationships with customers.
  • Also offering and providing good information for other products, services, and protection that is strongly suggested for the vehicle.
  • Multitasking while working on the computer and also helping customers with any question they may have while renting the vehicle.
  • Managing rentals and car returns, solving any issues and upselling products to maximize revenue.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged with customers to build rapport and loyalty.

Youth Development

Boys And Girls Club
08.2022 - 01.2024
  • Working with ages 5-17, creating learning projects, helping with homework, creating learning, comfortable spaces for children to come to for an fun experience.
  • Promoting and stimulating program participation.
  • Providing guidance and role modelings for members.
  • Maintaining a safe, positive atmosphere for all youth.
  • Exhibits a warm, concerned attitude toward youth that uses a positive approach in dealing with individuals as well as groups of children.
  • Front Desk Receptionist- Sign up new children, volunteers and new visitors.
  • Keeping track of incoming traffic through the building, answering phone calls, scheduling appointments, typing new applications into the computer system, and filling and keeping records.
  • Assisted with youth development and other recreation programs to improve quality of camper experience.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.
  • Assisted schools with at-risk youth behavior, education and extracurricular activities to reinforce youth development programs.
  • Promoted child growth and development through program offerings.
  • Promoted youth learning and skills development through special events, games and group activities.

Customer Contact Service

Fifth Third Bank
09.2021 - 08.2022
  • In a fast working call center dealing with any general question regarding customers with accounts.
  • Having empathy and staying calm in quick phone calls.
  • Good communication and problem solving skills while still having to work in fast pace situations.
  • Multitasking with many electric devices while also troubleshooting the problem.

Nutrition Department & Environmental Services

Butterworth Spectrum Health
08.2017 - 07.2022
  • Dish Room - Sanitized the utensils, and workspace. Also ran the dishwasher, and kept the workspace organized.
  • Delivery Runner - Kept food tray tickets in order by room floors, and patient rooms numbers. Delivered food trays to patients, and nurses. Also delivered nutrition orders to unit secretaries.
  • Call Center - Answered phone lines and helped patients, nurses, and doctors order food. Explained current diets that were given, and food restrictions. I helped the caller pick similar food items.
  • Keeping spaces within the hospital, clean and sanitized. Going into waiting rooms and patient rooms keeping a nice sanitary environment.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.

Stower

Amazon
07.2020 - 08.2021
  • Retrieving customers orders from bins, organizing them by size and placing them into the correct bin within a certain period of time.
  • While keeping a low time, stowing as many items as possible.
  • Pulling items from aisles that have to be shipped out the same day.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Separated damaged items from functional ones before placing on shelves.
  • Coordinated with team members to receive shipments and store in proper locations.
  • Stayed accountable for storage and organization of warehouse merchandise.
  • Collaborated with other departments to optimize production workflows.

Cashier/Sales Associate

Sears
09.2016 - 04.2017
  • Welcoming all customers into the store with a greeting.
  • Keeping store merchandise in order, organized and stocked.
  • Responsible for keeping checkout areas cleaned.
  • Handled all transactions with all forms of payment and also took care of exchanges and returns.
  • Signed new customers up with rewards and memberships.

Education

Community College - Nursing

Grand Rapids Community College
Grand Rapids, MI
06-2026

High School -

Ottawa Hills High School
Grand Rapids, MI
01.2018

Skills

  • Communication Skills (written and oral)
  • Responsible
  • Fast Learner
  • Flexible
  • Dependable
  • Adaptability
  • Patience
  • Relationship building
  • Problem-solving skills
  • Patient follow-up
  • HIPAA
  • Patient relations

Future Goals

  • Labor & Delivery Nurse
  • Pediatrician

Certification

  • Certified CPR, Red Cross - 2023-Aug.2025
  • Knowledge of First Aid - Network 180 - 2.25.2024-2.25.2026
  • Emergency Preparedness - Network 180 - 11.1.2024-11.11.2025
  • Person Centered Planning - Network 180 - 2.25.2024-2.26.2026

Timeline

Caregiver

Hope Network West Michigan
02.2024 - Current

Customer Service and Sales Associate

Hertz Car Rental
01.2024 - Current

Youth Development

Boys And Girls Club
08.2022 - 01.2024

Customer Contact Service

Fifth Third Bank
09.2021 - 08.2022

Stower

Amazon
07.2020 - 08.2021

Nutrition Department & Environmental Services

Butterworth Spectrum Health
08.2017 - 07.2022

Cashier/Sales Associate

Sears
09.2016 - 04.2017

Community College - Nursing

Grand Rapids Community College

High School -

Ottawa Hills High School

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