Drenushe Elshani
Stamford
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Sear house
Closter
10.2019 - 03.2023
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Boucherie West Village
New York
12.2016 - 10.2019
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Busser
IL Mulino
Long Island
10.2014 - 12.2016
- Ensured that each table was properly set before seating guests.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained a friendly attitude towards customers at all times.
- Organized storage areas for clean dishes and stocked linens.
- Replenished napkins, condiments, silverware and glassware as needed.
- Provided assistance to other bussers or waitstaff when needed.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Took initiative to help others whenever necessary.
- Bussed and reset tables in an orderly fashion.
Education
Early Childhood Education -
Manhattan College
Bronx, NY06-2020
Skills
- Order taking
- Drink preparation
- Menu knowledge
- Customer feedback
- Employee training
- Customer service
- Attention to detail
- Problem solving
- Daily specials memorization
- Multitasking and organization
- Dining customer service
Languages
Albanian
Professional
English
Professional
Timeline
Server
Sear house
10.2019 - 03.2023
Server
Boucherie West Village
12.2016 - 10.2019
Busser
IL Mulino
10.2014 - 12.2016
Early Childhood Education -
Manhattan College
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