Summary
Overview
Work History
Education
Skills
Timeline
Generic

Drenya Scott

Houston

Summary

Experienced with administrative tasks, encompassing data entry, scheduling, and documentation. Utilizes effective communication and organizational abilities to support office functions. Knowledge of office software and procedures, ensuring efficient workflow and task completion.

Overview

7
7
years of professional experience

Work History

Intern/Office Clerk

Camden County Administration
05.2024 - 08.2024
  • Maintained records and files for easy access and reference, facilitating information sharing.
  • Conducted surveys and collected feedback for project evaluations and improvements.
  • Collaborated with departments to streamline processes and improve workflow.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Assisted in the development and oversight of programs for justice-impacted youth, contributing to the creation of strategies for community reintegration.

Receptionist

Aundrea Renee Hair Studio
10.2018 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Cashier/Customer Service

Walmart
04.2020 - 08.2020
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Cashier/Customer Service

Taco Bell
04.2019 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Camp Counselor

JS Ministries
06.2017 - 08.2017
  • Collaborated with fellow counselors by sharing ideas, improving camp experiences.
  • Encouraged participation through interactive discussions to build camper enthusiasm.
  • Designed creative activities by incorporating camper interests for maximizing engagement.
  • Guided campers in developing social skills, fostering friendships and teamwork.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

Bachelor of Science - Criminal Justice

Prairie View A&M University
Prairie View, TX
12-2024

High school diploma -

Crowley High School
Crowley, TX
05.2020

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Computer skills
  • Multitasking and organization
  • Interpersonal and social skills
  • Professionalism and etiquette
  • Microsoft
  • Administrative tasks
  • Clerical support
  • Telephone etiquette
  • Data entry
  • Office administration

Timeline

Intern/Office Clerk

Camden County Administration
05.2024 - 08.2024

Cashier/Customer Service

Walmart
04.2020 - 08.2020

Cashier/Customer Service

Taco Bell
04.2019 - 06.2019

Receptionist

Aundrea Renee Hair Studio
10.2018 - 05.2021

Camp Counselor

JS Ministries
06.2017 - 08.2017

Bachelor of Science - Criminal Justice

Prairie View A&M University

High school diploma -

Crowley High School

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Drenya Scott