Summary
Overview
Work History
Education
Skills
Timeline
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D'Andre Bowler

Stafford,VA

Summary

Dynamic professional with experience at T-Mobile, excelling in customer service and mobile device management. Proven ability to enhance customer satisfaction through personalized recommendations and effective problem-solving. Skilled in supply chain analytics and supplier relationship management, demonstrating reliability and strong team collaboration to drive operational success.

Professional supply chain expert prepared for this role, bringing valuable experience in logistics and procurement. Known for streamlining processes and fostering supplier partnerships that drive operational efficiency. Highly adaptable, team-oriented, and focused on delivering results. Proficient in ERP systems and data analysis, with keen attention to detail and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Supply Chain Management Intern

US Army National Guard
10.2024 - Current
  • Assisted in coordinating supply chain activities to ensure timely product delivery.
  • Supported inventory management by tracking stock levels and conducting regular audits.
  • Collaborated with team members on improving logistics processes for enhanced efficiency.
  • Learned and utilized supply chain software tools for data entry and analysis tasks.
  • Engaged in cross-functional communication to facilitate information flow between departments.
  • Participated in training sessions focused on best practices in supply chain operations.
  • Enhanced supplier relationships through regular communication, negotiation, and performance evaluations.

Mobile Expert

T-Mobile
07.2024 - Current
  • Assisted customers with mobile device selection, addressing needs and preferences.
  • Provided technical support for mobile devices, resolving issues efficiently.
  • Educated customers on device features and functionalities to enhance user experience.
  • Maintained knowledge of current mobile technology trends and product offerings.
  • Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Correctional Officer

Fluvanna Correctional Center for Women
08.2024 - 01.2025
  • Monitored inmate behavior to maintain safety and security within facility.
  • Conducted regular inspections of cells and common areas for contraband detection.
  • Responded promptly to security breaches, ensuring rapid resolution of incidents.
  • Assisted in implementing rehabilitation programs to support inmate reintegration efforts.
  • Maintained accurate documentation of daily activities and incidents in reports.
  • Trained new correctional staff on operational procedures and safety protocols.
  • Developed strategies for conflict resolution to de-escalate tense situations effectively.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

Call Center Representative

KSA Integration's
03.2024 - 11.2024
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Utilized CRM software to track customer interactions and ensure accurate information management.
  • Collaborated with team members to streamline call handling processes, improving response times.
  • Conducted training sessions for new representatives on best practices and system usage.

Mobile Expert

AT&T
06.2020 - 09.2022
  • Collaborated with team members to improve customer service strategies and processes.
  • Participated in store promotions, contributing to increased customer engagement and sales initiatives.
  • Supported inventory management through regular stock checks and organization of mobile devices.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Correctional Officer

Nottoway Correctional Center
08.2018 - 09.2019
  • Collaborated with law enforcement and emergency services during critical situations.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.

Cashier Team Lead

Cookout
08.2014 - 01.2016
  • Supervised daily operations of cashier team, ensuring efficient customer service and transaction processing.
  • Trained new cashiers on systems, procedures, and customer engagement strategies to enhance service quality.
  • Implemented inventory management practices to monitor stock levels and reduce discrepancies.
  • Developed scheduling systems to optimize staff coverage during peak hours for improved workflow efficiency.
  • Collaborated with management to establish operational goals, driving improvements in team performance metrics.

Education

Bachelor of Science - Criminal Justice

Liberty University
Lynchburg, VA
12-2029

High School Diploma -

Prince Edward County High School
Farmville, VA
05-2017

Skills

  • Supplier relationship management
  • Warehouse operations
  • Supply chain analytics
  • Procurement strategies
  • Customer service
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Dining facility management
  • Guest interaction
  • Kitchen organization
  • Cooking methods
  • Estimating and ordering inventory
  • Food preparation
  • Food and beverage operations
  • Knife skills
  • Preparing food
  • Offline storage techniques
  • Mobile device management
  • Cross-platform proficiency
  • Mobile security best practices
  • Accessibility standards compliance

Timeline

Supply Chain Management Intern

US Army National Guard
10.2024 - Current

Correctional Officer

Fluvanna Correctional Center for Women
08.2024 - 01.2025

Mobile Expert

T-Mobile
07.2024 - Current

Call Center Representative

KSA Integration's
03.2024 - 11.2024

Mobile Expert

AT&T
06.2020 - 09.2022

Correctional Officer

Nottoway Correctional Center
08.2018 - 09.2019

Cashier Team Lead

Cookout
08.2014 - 01.2016

Bachelor of Science - Criminal Justice

Liberty University

High School Diploma -

Prince Edward County High School

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D'Andre Bowler