Christina Dressler
Capitan,NM
Summary
Dedicated professional with demonstrated strengths in customer service, with a natural aptitude for employee and schedule management. Highly experienced in troubleshooting and problem resolution in fast-paced environments. Excellent verbal and written communicator with a strong background in cultivating positive, lasting relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Pacific - Rocket
01.2023 - 04.2024
- Provided exceptional customer service by welcoming customers upon entering, promoting specials, and loyalty card program enrollments.
- Verified customers' age when purchasing tobacco products, lottery tickets, and alcohol.
- Processed cash, credit, and debit card transactions accurately and efficiently.
- Stocked shelves and coolers to maintain clean, organized store.
- Trained new employees on cash register POS, company policies, and daily operational procedures.
Administrative Assistant/Insurance Processor
Applied Behavior Consultants, Inc
08.2022 - 08.2023
- Greeted visitors and vendors, answered and routed calls to staff, distributed mail, faxes, and emails.
- Maintained inventory of office supplies and placed orders, scheduled repairs and services needed in office.
- Determined and tracked client co-pays, out-of-pocket and deductible amounts met, monthly verification of ABA eligibility & benefits.
- Invoiced clients, generated and submitted insurance claims to clearinghouse(s).
- Diligently researched and reviewed past insurance, identified incorrect coding errors, and successfully recovered over $100,000 owed in short-pays.
- Applied payments accurately and reconciled accounts using Central Reach EFTs and physical checks.
Back Office Manager
BZ-Bee Pollination, Inc.
08.2016 - 08.2022
- Recruitment, orientations, onboarding, and subsequent safety and procedural/SOP training.
- Co-managed daily operations, logistics coordination, and employee scheduling of 50+ crew members.
- Scheduled deliveries and pickups of 30,000+ beehives to orchards for pollination, monitored progress and communicated updates to customers and company owner.
- Oversaw front and back office operations to ensure smooth, daily workflow.
- Coordination and administration of employee benefits for eligibility, initial and open enrollments.
- Redesigned and relaunched SAAS used for data entry and from the field.
Inspector Packer
Operon Resource Management, Nypro
Clinton, MA
07.2015 - 06.2016
- Interim Team Leader for shift after only two months of employment
- Monitored floor operations and workflow, trained new hires, provided ongoing support to all team members, rotated employees on breaks and lunches.
- Operated various machines on production floor, inspected and assembled components, monitored production runs, boxed, labeled, and palletized completed orders, maintained detailed records of inspection results.
Caregiver
In Home Supportive Services
Elk Grove, CA
09.2013 - 06.2015
- Assisted client living with Multiple Sclerosis in meal preparation, bathing, restroom use, administered medications, nebulizer treatments, and other tasks as needed to ensure client's safety and dignity.
- Ran errands and shopped for groceries regularly, keeping household stocked with necessities.
- Coordinated with insurance providers, scheduled and accompanied client to medical appointments.
Education
Associate of Applied Science - Information Technology
06.2009
Skills
- Problem-Solving
- Back Office Management
- Staff & Schedule Coordination
- Database Administration
- Outstanding Customer Service
- Benefits Administration
- Front Desk Administrative Support
- Recruitment & Onboarding
- Computer and Microsoft Office Proficiency
Timeline
Customer Service Representative - United Pacific - Rocket
01.2023 - 04.2024
Administrative Assistant/Insurance Processor - Applied Behavior Consultants, Inc
08.2022 - 08.2023
Back Office Manager - BZ-Bee Pollination, Inc.
08.2016 - 08.2022
Inspector Packer - Operon Resource Management, Nypro
07.2015 - 06.2016
Caregiver - In Home Supportive Services
09.2013 - 06.2015
ITT Technical Institute - Associate of Applied Science, Information Technology
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