Dr. Eunita HASKINS
Gaithersburg,MD
Summary
Dedicated executive with over 20 years of experience in business development, program leadership, financial management, and team building. Expert in devising strategies, managing KPIs & P&Ls, creating effective policies and procedures, and training in diversity and inclusion. Proven track record in achieving revenue growth and ensuring compliance with local, state, and federal regulations. Known for successful execution of startup sites and engagement with diverse stakeholders. Expertise in organizational planning, program management, setting goals, providing leadership to daily operations, budget management, and contract negotiations. Exceptional track record of excelling in roles with constantly evolving responsibilities. Proficiency in education, training, and instruction. Building positive work relationships with various stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CHIEF OPERATIONS OFFICER
ADDICTION RECOVERY INC
2022.01 - Current
- Lead strategy planning and implementation to improve systems and processes
- Manage 120 staff and conduct diversity, equity, and inclusion training
- Oversee company's operational strategies, including needs assessments, performance reviews, capacity planning, and cost/benefit analyses
- Ensure financial objectives by estimating requirements, scheduling expenditures, analyzing variances, and initiating corrective actions
- Develop and maintain effective organization of responsibility including efficient recruiting, training, coaching, workflow patterns, performance standards, and supervision
- Lead the planning and implementation of new client account additions
- Manage preparation for all External Audits (CARF, Health Dept
- Etc.)
- Collaborate with Change Healthcare Field Services, Claims Processing, and Resolution teams for effective outcomes
- Supervise Maintenance Teams and monitored ongoing communications with government agencies regarding the status of claims
- Manage customer relationships in accordance with Change Healthcare policy and federal/state regulations
- Oversees Quality Assurance Team
- Directly supervises: Maintenance, Admissions, Kitchen, and housekeeping departments
- Ensures that all building inspections, and licensure are updated yearly.
DIRECTOR OF OPERATIONS
SENIOR HELPERS
2021.05 - 2022.01
- Core focus: Advanced to increasingly responsible positions, culminating in a key leadership position to lead a team of 160 staff and contracted employees and direct operations of 14 counties with consumer base of developmentally disabled, VA, and geriatrics
- Established critical partnerships private and government agencies to advance organizational objectives and enhance services for the community
- Directed a team of 160 staff across 14 counties, serving developmentally disabled, VA, and geriatrics
- Developed and Directed Quality control team to ensure state and Government regulations are followed
- Created comprehensive assessments and evaluation criteria to measure program efficiency, effectiveness, and quality
- Devised fundraising/financial strategies and cultivated strategic partnerships to achieve financial goals
- Reviewed and negotiated contracts, RFPs
- Managed annual budget and contractual work according to legal requirements
- Created a 5-year strategic plan aimed at expanding client base, volunteers, and revenue streams
- Developed strategic and community partnerships with organizations and corporations, building public affairs outreach with elected officials and government agencies
- Led business development, outreach, and strategic planning
- Supported and enhanced services for the community.
HOME CARE DIRECTOR
WELLCARE HOME HEALTH
2019.07 - 2021.05
- Provided strategic direction to home care operations
- Identified opportunities for process enhancements
- Managed all financial resources and developed processes to implement organization's functional strategies
- Directed decision-making for the screening and staffing processes
- Coached and developed individual Program Managers
- Established and maintained positive working relationships with clients and other external partners
- Ensured compliance with local, state, and federal laws, rules and regulations
- Recognized development needs and capability gaps in the team
- Implemented changes to acquire new clients and optimize revenues
- Acted as a trusted advisor to the management on strategic, HR, and operational issues.
ASSISTED LIVING DIRECTOR
SUNRISE ASSISTED LIVING
2018.03 - 2019.06
- Provided strategic direction and leadership to day-to-day operations
- Implemented effective systems to track progress, evaluate program components, and report outcomes
- Coordinated with local community organizations to enhance resource accessibility
- Established and nurtured sustainable communication structures
- Ensured ongoing programmatic excellence, finance, administration, and internal operating procedures
- Contributed to strategic HR objectives and administered internal/external screening and hiring
- Supervised personnel performance through staff development, training, and evaluation
- Obtained new clients by overseeing daily operations, adhering to budgetary guidelines, and leading marketing initiatives
- Directed and assisted with marketing efforts to build and maintain census.
EXECUTIVE DIRECTOR( Regional)
RESCARE
2008.04 - 2018.01
- Led team of 130+ staff members and directed operations regionally
- Successfully developed new Hiring Team, reducing turnover rates by 180%
- Developed comprehensive assessments and evaluation criteria for program efficiency, effectiveness, and quality
- Devised fundraising/financial strategies and cultivated strategic partnerships
- Reviewed and negotiated contracts with Volunteers of America (PACE), Durham, MCO's, and Resources for seniors
- Crafted 3-year strategic plan with goal of expanding client base, volunteers, and revenue streams
- Developed strategic and community partnerships with organizations and corporations
- Built public affairs outreach with elected officials and government agencies
- Supported business development, outreach, and strategic planning.
Education
PHD ORGANIZATIONAL PSYCHOLOGY - Psychology
Argosy University
Orange, CA12.2008
MASTERS- BEHAVORIAL SCIENCE - Behavioral Science
Argosy University
Orange, CA05.2004
Bachelor of Science - Social Psychology
University of Louisiana At Lafayette
Lafayette, LA05.1991
Skills
- Leadership & Management
- Program & Project Management
- Financial & Budget Management
- Human Resources & Recruiting
- Marketing & Business Development
- Supervising Experience & Mentoring
- Social Work & Healthcare Management
- Research & Procurement
- Organizational Leadership
- Operational Excellence
- Profitability improvement
- Operations Management
Certification
- CPR Certification
- First Aid Certification
- QIDP Certification
Affiliations
- Proud member of Alpha Kappa Alpha Inc.
- Board member YouthBuild USA
Timeline
CHIEF OPERATIONS OFFICER
ADDICTION RECOVERY INC
2022.01 - Current
DIRECTOR OF OPERATIONS
SENIOR HELPERS
2021.05 - 2022.01
HOME CARE DIRECTOR
WELLCARE HOME HEALTH
2019.07 - 2021.05
ASSISTED LIVING DIRECTOR
SUNRISE ASSISTED LIVING
2018.03 - 2019.06
EXECUTIVE DIRECTOR( Regional)
RESCARE
2008.04 - 2018.01
PHD ORGANIZATIONAL PSYCHOLOGY - Psychology
Argosy University
MASTERS- BEHAVORIAL SCIENCE - Behavioral Science
Argosy University
Bachelor of Science - Social Psychology
University of Louisiana At Lafayette
- CPR Certification
- First Aid Certification
- QIDP Certification
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