Summary
Work History
Education
Skills
Timeline
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Drevian Maclin

Munford,TN

Summary

Dynamic and results-oriented professional with a proven track record at Beginner, excelling in high-stress customer service and sales environments. Skilled in technological applications and team collaboration, I significantly enhanced customer satisfaction and loyalty. Demonstrated ability to learn quickly, manage time effectively, and increase sales through strategic recommendations and exceptional service. A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

Work History

Student

Self-employeed
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.
  • Increased student participation by incorporating group activities and peer feedback sessions.

Retail Sales Associate

Beginner
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Customer Service Representative

Beginner
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Delivered prompt service to prioritize customer needs.

Sales Asssociate

Beginner
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Heritage Christian Academy
Mount Juliet, TN
09.2021

Skills

  • Fast Learner
  • Positive Attitude
  • Time Management
  • Team Collaboration
  • Attention to Detail
  • Technological Skills
  • Organizational Skills
  • Multitasking
  • Team Support
  • Flexible Schedule
  • Social Media Platforms
  • Project Coordination

Timeline

Student

Self-employeed

Retail Sales Associate

Beginner

Customer Service Representative

Beginner

Sales Asssociate

Beginner

High School Diploma -

Heritage Christian Academy

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Drevian Maclin