Drevon Armstrong
Carrollton,TX
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning with excellent skills in analyzing customer data, managing high-value accounts, and leading cross-functional teams to achieve company-wide objectives, ensuring alignment with business objectives.
Overview
3
3
years of professional experience
Work History
Account Manager
Paycom
01.2024 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts of $3.2 million while ensuring timely communication and effective problem resolution.
- Established ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level..
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Supported clients accounts by organizing weekly meeting agendas and maintaining detailed notes for staff meetings.
Financial Service Representative
Charles Schwab
06.2023 - 12.2023
- Engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution
- Transitioned over 8 million clients in TG3 transition to Charles Schwab while educating clients on Investment account options
- Prepared and distributed required Minimum Distribution documents for retired clients
- Simplified complex financial terminology and concepts to support client comprehension
- Appropriately assess risk when business decisions are made
Funding Representative
Santander Consumer USA
10.2021 - 06.2023
- Developed and maintain positive customer and dealer relations while providing professional, courteous, and timely customer service
- Assist with handling of manager queue escalated issued on pending retail and lease contracts
- Coordinate with team members to analyze factual information to make accurate judgements and recommendations
- Keep up to date with changing and policies, & ensured compliance with applicable federal, state, and local laws and regulation
- Employed developed communication and diplomacy skills to exchange potentially complex/sensitive information
Education
Bachelor of Science - Criminal Justice
Lamar University
Beaumont, TX07.2021
Associate of Science - Criminal Justice
Southwestern Christian College
Terrell, TX05.2018
Skills
- Strong Interpersonal & leadership skills
- Excellent written skills
- Strategic Account Planning
- Relationship building and management
- Issue Resolution
- Project Management
- Customer Relationship Management (CRM)
- Account Management
- Skilled in Microsoft Excel, PowerPoint
- Customer Service
- Teamwork and Collaboration
Timeline
Account Manager
Paycom
01.2024 - Current
Financial Service Representative
Charles Schwab
06.2023 - 12.2023
Funding Representative
Santander Consumer USA
10.2021 - 06.2023
Associate of Science - Criminal Justice
Southwestern Christian College
Bachelor of Science - Criminal Justice
Lamar University
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