Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Drevon Guillory

Tampa,USA

Summary

Detail-oriented and self-motivated accounting student with five years of experience across customer service, banking, management and real estate. I am currently thriving as a banking support specialist, demonstrating strong performance in both individual and team settings. Known for being results-driven, adaptable, and committed to delivering excellent client service and operational accuracy. Proven ability to manage client relationships, meet performance goals, and contribute to process improvements. Seeking to grow within the company by taking on new challenges that align with my strengths and long-term career goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

BANKING SUPPORT SPECIALIST

Bank of Tampa
11.2024 - Current
  • Build and maintain relationship with new and existing customers.
  • Process deposits, withdrawals, transfers, and loan payments.
  • Verify customer identification and account details to prevent fraud.
  • Report suspicious transactions or activities to the appropriate department.
  • Assist with check orders, debit card replacements, and account maintenance.
  • Promote digital banking tools and self-service options.
  • Open and close personal and business accounts.
  • Assist with account changes, client information update, stop payments, and overdraft services.
  • Maintain the confidentiality and security of client information.
  • Ensure a smooth and positive customer experience in-person, by phone, or by email.
  • Escalate issues to the appropriate department such as fraud prevention, online banking, or the financial investigation team when necessary.

Real Estate Agent

eXp Realty
12.2023 - Current
  • Company Overview: eXp Realty is a cloud-based real estate brokerage.
  • Communicate with clients to understand their specific needs, preferences, and financial parameters for buying or selling properties.
  • Prepare and manage property listings, including writing descriptions, taking photographs, and coordinating showings.
  • Conduct comprehensive market analyses to evaluate property values, identify trends, and assess local competition, providing clients with strategic insights.
  • Prepare, review, and ensure the accuracy of contracts, disclosures, and other legal documents, maintaining compliance with state and federal regulations.
  • Excellent verbal and written communication skills for engaging with clients, presenting listings, and creating marketing materials.
  • Work closely with mortgage lenders, inspectors, appraisers, and legal professionals to facilitate seamless transactions and provide comprehensive service.
  • Leverage CRM software to organize client interactions, manage leads, and keep detailed records of client preferences and histories.
  • Maintain a detailed history of client interactions, preferences, and transaction details to provide personalized service.
  • Participate in open houses and home tours.
  • Engaging in professional development and continuous education.
  • EXp Realty is a cloud-based real estate brokerage.

Assistant Manager

Tillys
07.2022 - 12.2023
  • Assist the Store Manager in achieving sales targets and driving profitability through effective sales strategies.
  • Ensure exceptional customer service is delivered consistently, addressing customer inquiries and resolving issues promptly.
  • Assist in recruiting, training, and developing team members to enhance performance and product knowledge.
  • Provide guidance and support to staff, fostering a collaborative team atmosphere.
  • Analyze sales reports and metrics to identify opportunities for improvement and inform strategic decisions.
  • Leverage retail technology systems, including point-of-sale (POS) systems and inventory management software, to streamline operations and improve efficiency.
  • Manage multiple phone lines and inquiries simultaneously, demonstrating strong multitasking skills.
  • Verify and approve employee time records, making necessary adjustments for discrepancies.
  • Assist in preparing daily and weekly sales reports, analyzing performance metrics, and identifying areas for improvement.

Cashier

Gainesville Arcade Room
04.2021 - 06.2022
  • Operate cash registers and accurately process customer transactions, including cash, credit, and debit payments.
  • Accurately handle cash and maintain a balanced cash drawer throughout shifts.
  • Prepare deposits and report any discrepancies to management immediately.
  • Assist in end-of-day reconciliation of cash drawers and transaction reports.
  • Build rapport with regular customers to enhance loyalty and improve customer retention.
  • Greet customers warmly and assist them with inquiries about products and services.
  • Collaborate with team members to create a welcoming environment for customers.
  • Encourage additional sales by promoting current sales or suggesting related products.

Assistant Manager & Sales Associate

Hibbett Sports
06.2020 - 12.2021
  • Foster a customer-centric culture by ensuring all staff understand the importance of excellent service and product knowledge.
  • Inform customers about ongoing promotions and loyalty programs.
  • Operate the cash register accurately, processing customer transactions efficiently while adhering to cash handling policies.
  • Provide exceptional customer service by greeting customers, assisting with their inquiries, and ensuring a positive experience.
  • Utilize retail management software and point-of-sale systems to optimize sales processes and inventory tracking.
  • Follow company policies and procedures related to transactions and customer interactions.
  • Mediated customer and employee disputes effectively, maintaining a positive and productive store environment.
  • Promoted a diverse and inclusive workplace culture, ensuring all team members felt valued and respected.

Education

Bachelor Of Accounting - Accounting

Santa Fe College
Gainesville, FL
06.2026

A.A - Accounting

Santa Fe College
01.2022

Skills

  • Attention To Detail
  • Analytical Thinking
  • Problem Solving
  • Time management
  • Organizational
  • Adaptability
  • Customer Service
  • Collaboration
  • Communication
  • Sales
  • Microsoft Office
  • Technical Proficiency
  • Knowledge of GAAP
  • Knowledge of SEC
  • Cash Handling
  • Self Motivated

Certification

FL Real Estate License

Timeline

BANKING SUPPORT SPECIALIST

Bank of Tampa
11.2024 - Current

Real Estate Agent

eXp Realty
12.2023 - Current

Assistant Manager

Tillys
07.2022 - 12.2023

Cashier

Gainesville Arcade Room
04.2021 - 06.2022

Assistant Manager & Sales Associate

Hibbett Sports
06.2020 - 12.2021

A.A - Accounting

Santa Fe College

Bachelor Of Accounting - Accounting

Santa Fe College

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