Dre’Vonna Small
Quitman,GA
Summary
Innovative professional with 6 years background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, active listening, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Retail Sales
Nordstrom Rack
Cluver City, CA
06.2023 - 10.2023
- Greeting customers and offering assistance
- Assist customers with items in dressing room
- Answering customer product questions
- Assist customers with styling recommendations
- Maintained clean, organized and safe environment in store
- Loss prevention
- Handling organization of racks and go backs for fitting room
- Reason I left the company I Moved
WFH Customer Services Agent
William-Sonoma Inc.
Bakersfield, CA
01.2022 - 05.2023
- Inbound /outbound calling
- Assisting customers with product information
- Provides resolutions to customer issues
- Assist customers with online returns and orders
- Process sales of high end furniture
- Multitasking while active listening
- Assisting customers with sales and upcoming events
- Reason I left company personal issue
Technical Advisor 1
Conduent
Bakersfield, CA
02.2018 - 12.2021
- Inbound/Outbound calling
- Assist customers with technical and nontechnical issues
- Provided efficient and excellent customer service
- Data Entry
- Active listening while multi-tasking
- Complete customer resolution in a timely manner
- Troubleshot system errors, identified root causes and implemented corrective measures.
- Utilized tools while giving problem-solving advice
- Maintained professionalism during customer interaction
Education
Call Center Training Skills -
Goodwill
Bakersfield, Ca02.2009
Skills
- Microsoft Words
- Excel
- Outlook
- Power Point
- Software Administration
- Organization Skills
- Time Management
- Typing 25
- Data Entry
- Sales
- Call Center
- Help Desk
- Customer-facing skills
- Critical Thinking
- Customer care/support
- Conflict resolution
- Technical troubleshooting
- Order processing
- Product knowledge
- Customer relationship management
- Active listening
- Effective communication
- Problem solving
- Data collection
- Business ethics
References
References Upon Request
Awards
- Call Center Training Certification
- Phone Etiquette Certified
- Typing Certified
Timeline
Retail Sales
Nordstrom Rack
06.2023 - 10.2023
WFH Customer Services Agent
William-Sonoma Inc.
01.2022 - 05.2023
Technical Advisor 1
Conduent
02.2018 - 12.2021
Call Center Training Skills -
Goodwill