Utilized Ephesoft software to check and reclassify if necessary, mortgage loan documents into correct classification in accordance with client.
Led development team to build CSV matrix to support client pairing documents for classification.
Managed and led weekly meetings to review and reconcile KPI's with India team, ensuring proper billing and consistency with documented tasks.
Helped to maintain SLA by ensuring prompt delivery of files according to urgency indicator, working from most urgent to least urgent.
Document Control Manager
Evolve Mortgage Services
06.2015 - 06.2019
Performed morning duties such as retrieving the day's incoming physical files from shipping to be prepared for digital scan into company's proprietary system for loan doc types.
Scanned physical loan files into internal system ensuring proper and complete scan, page by page.
Utilized barcode system to track files throughout pipeline and to control for delivery back to client, insuring against loss or theft.
Managed team to preform end of day duties by locating, retrieving and preparing outgoing docs for overnight delivery back to client, ensuring SLA was met.
Mail Room Supervisor
Evolve Mortgage Services
04.2013 - 06.2015
Coordinated mailroom team's workflow, delegating tasks to all employees.
Verified proper distribution of incoming mail to correct individuals and departments.
Scanned every piece of mail into company cloud storage solution per CEO's personal request.
Diagnosed machinery issues and preformed troubleshooting tasks on computer equipment.
Identified mailroom equipment malfunctions and contacted IT team for assistance.
Education
Associate of Arts -
Collin College
Frisco, TX
Skills
Proficient in Linux
AWS Cloud Practitioner Certified
AI/ML Certification/UT Austin
Excellent understanding of networking infrastructure