Drew Barron
Panguitch
Summary
Focused cook with expertise preparing meals for customers in busy establishments. Versatile professional with experience in food safety, supply management and plating. Courteous with excellent multitasking and presentation skills.
Tourism professional with background in providing enriching experiences to visitors. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.
Overview
11
11
years of professional experience
Work History
Tour Guide
Bryce Canyon Scenic Tours
03.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
Assistant Manager
Parkland
05.2023 - 03.2024
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Supported staff with training, guidance and confident leadership.
Cook
Xanterra
11.2022 - 04.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
General Assistant Manager
Pinewoods
07.2021 - 10.2022
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
Ramp Agent
United Airlines
10.2020 - 06.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
First Year Apprentice Plumber
Univeral Plumbing
04.2018 - 06.2019
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival
- Operated tools and equipment such as hand saws, pipe cutters and drills on a daily basis
- Completed basic and semi-skilled plumbing work by following instruction from journeyman plumber
- Adhered to established safety practices for work behaviors and equipment operation to prevent mishaps and accidents
- Assisted with installation of systems, components and construction materials into new and remodeled buildings
- Moved and held materials for senior professionals to complete work
- Shadowed [journeyman plumber] to learn wide range of simple and complex techniques
- Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift
- Identified and located required tools prior to starting each project
- Cut and beveled piping using cutting torches, saws and threading machines
- Performed pipe fabrication, installation and fitting according to proper specifications
- Unloaded incoming inventory and placed products onto shelves
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
Temporary Worker
Express
05.2018 - 10.2018
- Performed equipment and system troubleshooting to identify abnormalities and complete maintenance required for repair
- Adhered to all standard operating procedures and ensured compliance with safety and quality processes
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
- Kept machinery clean, lubricated and well-maintained for optimum use
- Prepared sites and maintained safety of both workers and public by setting up scaffolding, fences and temporary structures
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized
- Used organizational skills to meet productivity requirements
Sous Chef
Boulder Lake Lodge
02.2018 - 04.2018
- Prepared mise en place every day to promote efficient preparation of signature dishes
- Created diverse cuisines, including full restaurant, special event, catering and tasting menus
- Built strong vendor relationships to bring in top ingredients for optimal prices
- Directed staff in the restaurant kitchen as well as in the field when completing catering jobs
- Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance
- Helped staff adhere to tough restaurant requirements through effective discipline and motivation
- Maximized customer satisfaction and team performance through command-based structure and absolute control over staff actions
- Worked with vendors to locate optimal recipe ingredients at cost-effective rates
- Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events
- Supervised all kitchen food preparation while operating in demanding, high-volume environment
- Plated food according to restaurant artistic guidelines for attractive presentation
- Oversaw kitchen employee scheduling, meeting all coverage needs and avoiding wasted labor
Hospital Cook
Garfield Memorial Hospital
10.2017 - 03.2018
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Operated all kitchen equipment safely to avoid injuries
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Decorated cakes, cupcakes, tarts and pastries, and skillfully handled special order items
Sous Chef
Gem Diner
03.2016 - 11.2016
- Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events
- Devised creative food and wine pairings as part of successful cross-marketing strategy
- Built strong vendor relationships to bring in top ingredients for optimal prices
- Prepared mise en place every day to promote efficient preparation of signature dishes
- Performed as head chef as needed to maintain team productivity and restaurant quality
- Maximized customer satisfaction and team performance through command-based structure and absolute control over staff actions
- Oversaw kitchen employee scheduling, meeting all coverage needs and avoiding wasted labor
- Supervised all kitchen food preparation while operating in demanding, high-volume environment
- Directed staff in the restaurant kitchen as well as in the field when completing catering jobs
- Created diverse cuisines, including full restaurant, special event, catering and tasting menus
- Helped staff adhere to tough restaurant requirements through effective discipline and motivation
- Worked with vendors to locate optimal recipe ingredients at cost-effective rates
- Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance
- Plated food according to restaurant artistic guidelines for attractive presentation
Server
Big Fish
04.2016 - 09.2016
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Promoted desserts, appetizers and specialty drinks
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Managed closing duties, including restocking items and reconciling cash drawer
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Prepared salads and appetizers to back up kitchen staff
- Placed reservations through phone and email into [Software]
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Operated POS terminals to input orders, split bills and calculate totals
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
Fry Cook
Rubies Inn
04.2014 - 07.2014
- Operated fryers and grills according to instructions to maintain safety and food quality
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes
- Assisted in preparation of menu items such as steaks, burgers and sandwiches
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Monitored the freshness and condition of prepared foods
- Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items
- Kept stations stocked and ready for use to maximize productivity
- Operated all kitchen equipment safely to avoid injuries
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush
- Introduced food storage system, reducing chances of food contamination [Number]%
- Regularly restocked all kitchen supplies and food items to properly prepare for food service
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Handled waste management duties by properly and safely disposing of all trash at end of shift
- Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination
- Properly labeled and dated all food products to ensure safekeeping and sanitation
- Made adjustments to food items to accommodate guests with allergies or specific dietary concerns
Education
First Year Plumbing Certificate - Plumbing
PHCC
2019
High School Diploma -
Panguitch High School
Panguitch, UT2015
Skills
- Food safety understanding
- Price memorization
- Menu knowledge
- Food inspection
- Conflict and dispute resolution
- Relationship management
- Sales techniques
- Quality control
- Public speaking
- Customer service
- Cooking
- Report preparation
- Complex Problem-solving
Timeline
Assistant Manager
Parkland
05.2023 - 03.2024
Tour Guide
Bryce Canyon Scenic Tours
03.2023 - Current
Cook
Xanterra
11.2022 - 04.2023
General Assistant Manager
Pinewoods
07.2021 - 10.2022
Ramp Agent
United Airlines
10.2020 - 06.2021
Temporary Worker
Express
05.2018 - 10.2018
First Year Apprentice Plumber
Univeral Plumbing
04.2018 - 06.2019
Sous Chef
Boulder Lake Lodge
02.2018 - 04.2018
Hospital Cook
Garfield Memorial Hospital
10.2017 - 03.2018
Server
Big Fish
04.2016 - 09.2016
Sous Chef
Gem Diner
03.2016 - 11.2016
Fry Cook
Rubies Inn
04.2014 - 07.2014
High School Diploma -
Panguitch High School
First Year Plumbing Certificate - Plumbing
PHCC
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