DREW BERGEN
Columbus,,OH
Summary
Seasoned Master of Social Work with over 8 years honing project management prowess in the tech industry. A catalyst for team synergy, adept at navigating dynamic landscapes, and driving innovation. Recognized for elevating customer satisfaction through strategic leadership and empowering teams with cutting-edge skills. Ready to embark on the next challenge, transforming obstacles into opportunities for success."
Overview
11
11
years of professional experience
Work History
Senior Student Success Manager
2U
Denver, CO
03.2020 - 05.2024
- Provided guidance and training to enhance articulation and drive improved outcomes for managers and team members
- Transformed strategic vision into tangible and quantifiable objectives for direct reports
- Successfully executed projects aimed at enhancing the overall effectiveness of the department
- Provided mentorship and coaching to developing leaders at various organizational levels, fostering their growth and supporting their career advancement
Senior Student Success Advisor
2U
Denver, Colorado
12.2016 - 03.2020
- Implemented effective onboarding and outreach initiatives resulting in a 5% increase in the January 2019 to January 2020 enrolled to registered rate.
- Drove communication improvements between cross functional teams teams leading to more efficient escalations.
- Established as primary point of contact for University stakeholders for data on yield risks and trends.
Student Success Manager
2U
Denver, CO
07.2019 - 09.2019
- Leveraged strong partner relationships to advance greater collaboration between internal and external stakeholders
- Created a streamlined process resulting in the successful migration of over 200 students to 2U platforms
- Developed new program launch processes and implemented effective yield and retention strategies.
Student Advisor
ASHFORD UNIVERSITY
Denver, Colorado
11.2013 - 11.2016
- Exceeded shifting weekly and monthly expectations related to retention, enrollments, and reapplications.
- Retained students through low motivation, financial hardships, personal crises, and academic shortcomings.
- Trained team on coaching methods which bolstered student satisfaction and net promoter scores.
Education
Master of Social Work -
The Ohio State University
2012
Bachelor of Social Work -
The Ohio State University
2011
QUALIFICATIONS
- Proficient knowledge of Salesforce, Tableau, JIRA, Google Workspace, Microsoft Office, Zoom, and Slack.
- Completed Allyship 101 and 201 trainings.
- Completed over 3000 hours of supervised clinical work to acquire Social Work Licensure.
Work History
Orphanage Staff
Cornerstone Children's Home
South Sudan, Africa
06.2008 - 06.2011
- Led three American teams including teachers, doctors, nurses, and social workers in partnership with South Sudanese leaders to care for 60 orphaned children
Humanitarian Aid Worker
YOUTH WITH A MISSION
Bangkok, Thailand
09.2005 - 12.2006
- Mentored children by assisting with school work, job searching, and life skills.
Timeline
Senior Student Success Manager
2U
03.2020 - 05.2024
Student Success Manager
2U
07.2019 - 09.2019
Senior Student Success Advisor
2U
12.2016 - 03.2020
Student Advisor
ASHFORD UNIVERSITY
11.2013 - 11.2016
Master of Social Work -
The Ohio State University
Bachelor of Social Work -
The Ohio State University