Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Work Availability
Timeline
Hi, I’m

Drew Black

Hamburg,NJ
"The man who asks a questions is a fool for a minute, the man who does not ask is a fool for life"
Confucius
Drew Black

Summary

Knowledgeable and dedicated business professional with extensive experience in Customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
years of professional experience
5
years of post-secondary education

Work History

Lakeland Bank
Remote, NJ

Financial Services Associate
08.2022 - Current

Job overview

  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Developed and maintained database of records to facilitate smooth transactions for financial processes.
  • Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
  • Opened accounts for new and existing customers and assisted customers in completing application forms.

Convertros
Remote, Georgia

Business Development Associate
05.2022 - 08.2022

Job overview

  • Enhanced sales techniques and marketing plans to strengthen business development efforts.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Developed business pipeline using cold and warm techniques.
  • Negotiated contracts and closed sales with new and existing clients.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Crystal Springs Resort
Hamburg, NJ

Reservation Sales Agent
07.2018 - 05.2020

Job overview

  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

ShopRite
Newton, NJ

Grocery Clerk
08.2015 - 05.2018

Job overview

  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Retrieved items for customers and verified prices.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Rutgers, The State University of New Jersey
New Brunswick, NJ

Bachelor of Science from Digital Marketing
08.2021

University Overview

While on my path to my degree it also included a focus on Human Resource Management.


  • Honor Roll 2019-2021
  • GPA 3.6


Sussex County Community College
Newton, NJ

Associate of Science from Business Administration And Management
09.2016 - 04.2018

University Overview

  • Member of M&T Bank Case Competion. Students who explofied savy business practices with elite presentation skills where choosen to present a business projection stratgey with market research to M&T Bank executives.

High Point Regional High School
Sussex, NJ

High School Diploma
06.2014

University Overview

  • Extracurricular Activities: Varsity Football 4 years
  • Extracurricular Activities: Varsity Wrestling 4 years
  • Awarded: Group Wrestling Champions 4 years
  • Honor Roll: 2010-2014
  • GPA: 3.5

Skills

  • Critical Thinking
  • Customer Service and Assistance
  • Customer Rapport-Building
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Persuasive Negotiations
  • Call Center Operations
  • Proficiency in Microsoft Office and G Suite
  • Sales Expertise
  • Policy and Procedure Adherence
  • Verbal and Written Communication

Accomplishments

  • Achieved 13 Outbound Sales Agent of the Month
  • Achieved 10 Outbound Sales Agent of the Month
  • Achieved 8 time Promotional Sales Agent of the Month
  • Achieved 10 Customer Service awards
  • M&TBank NJ4C Top 8 Placement
Availability
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Timeline

Financial Services Associate

Lakeland Bank
08.2022 - Current

Business Development Associate

Convertros
05.2022 - 08.2022

Reservation Sales Agent

Crystal Springs Resort
07.2018 - 05.2020

Sussex County Community College

Associate of Science from Business Administration And Management
09.2016 - 04.2018

Grocery Clerk

ShopRite
08.2015 - 05.2018

Rutgers, The State University of New Jersey

Bachelor of Science from Digital Marketing

High Point Regional High School

High School Diploma
Drew Black