Drew Bynum
Tulsa
Summary
Dynamic Field Service Supervisor with extensive experience at Linde Engineering, excelling in troubleshooting and equipment repair. Proven track record in managing teams and enhancing workflow efficiency. Skilled in HVAC systems and committed to exceptional customer service, ensuring safety and quality standards are consistently met. Strong communicator dedicated to client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Linde engineering
Catoosa
09.2022 - Current
- Lead Field Service Technician responsible for the acceptance testing, commissioning, troubleshooting, repairing and servicing a variety of Helium cryogenic equipment including purifiers, liquefiers, recovery systems, adsorbers, large compressor skids and refrigerators.
- This position requires a working knowledge of heat exchangers, PLC's, electronic instrumentation, HMIs, VFDs, engines, pumps, compressors, P&ID's, electrical schematics, isometric drawings, work instructions and inspection documentation.
- Field Service Supervisor of A-VIP/VIP. Perform duties such as, managing daily work tasks, completing/submitting necessary documentation for golden welds, pressure test packages, permits, pipe cleanliness, updating weld tracker and daily reports.
- My duties also include but not limited to mass spectrometry testing, performing Quality assurance/control responsibilities while managing and maintaining a 6 man crew to perform installation, maintenance and service work.
- The primary focus of Linde is safety. Onsite, I work directly with HSC staff and general contractors to ensure safety standards and deadlines are met and maintained.
- I was also responsible for the safety and location of scaffolding, operating a lift truck, ensuring proper rigging of pipes before maneuvering, repairing welders and miscellaneous equipment on-site.
- Supervised field service teams to ensure quality and timely service delivery.
- Coordinated training programs for new technicians on equipment and safety protocols.
- Collaborated with engineering teams to resolve technical issues in the field.
- Maintained inventory of tools and equipment for optimal operational readiness.
- Implemented standard operating procedures to improve workflow efficiency in services.
- Facilitated communication between clients and service teams to address concerns promptly.
Service Technician
Tom hundley heating and cooling
Broken Arrow
02.2022 - 09.2023
- Service technician responsible for troubleshooting, diagnosing and performing repairs on a variety of systems. Ranging from residential HVAC equipment, commercial systems such as hoods and kitchen equipment as well as industrial freezers.
Service Technician/Installer
Western Refrigeration
Basalt
05.2019 - 01.2022
- Responsibilities include, troubleshooting, diagnosing, quoting, ordering, maintenance and repairing furnaces, air conditioning systems, swamp coolers, water heaters, humidifiers and make up air systems.
- I perform start up duties on new equipment, educate customers on their new systems, operation of thermostat and, basic fundamental knowledge of preventive maintenance as well as answer any questions they may have to ensure the customer is happy with their experience.
- My clients have my personal cell phone number and can call anytime with system related emergencies.
- I have spent much of the summer installing Mitsubishi mini split systems.
- Typically, our company sells Lennox, York, Mitsubishi, Magic Aire(furnaces, air handlers, aqua coils, multi zoned systems). The list is much more extensive but these are the normal jobs.
- I also have experience doing light commercial, wine systems and refrigeration.
- I am the Lead technician and senior technician at my current company and it has caused me to diversify my abilities.
Residential Start Up Technician and Service Technician
Aliso Air
Rancho Santa Margarita
10.2016 - 10.2018
- Responsible for ensuring systems properly installed(per California regulations), inspecting condensate drain lines, proper placement of furnace and condenser, troubleshooting, charging systems per TX indoor sub cool method and fixing any issues found.
- I was also responsible for fixing and ensuring client satisfaction.
Service Technician
Peterson plumbing
Grand Junction
08.2018 - 08.2018
- Responsibilities include, troubleshooting/diagnosing heating and cooling systems, selling repairs and equipment and creating quotes.
- We also, frequently contact homeowners and supply houses, perform and instruct clients on preventative maintenance, maintaining a clean and organized work van to the best of my ability.
- Once dispatched, I oversee, manage and complete the ticket, start to finish.
Commercial Preventative maintenance/Service Technician
Legacy Air
Anaheim
04.2015 - 10.2016
- Responsibilities included but not limited to, commercial preventative maintenance, inspected drain pans, coil cleaning, compressor change outs, etc.
Crew Chief Aerospace Repair (C-130)
United States Air Force (AF)
Jacksonville
01.2009 - 01.2012
- Crew Chief working specifically for Aerospace Repair.
- I worked to ensure proper operation, rigging and installation of main component parts on C-130 aircraft.
- From nose landing gear shoes to ailerons and flaps, I was responsible for reading technical data and implementing and executing the repairs in the field.
- I was discharged from the military, General under honorable conditions.
Education
AA - General Education
University of the Air force
HVAC -
Brownson Technical School
Anaheim, CAMarketing -
Bacone College
Muskogee, OKSkills
- Service Technician Experience
- Sales
- Maintenance
- HVAC
- Customer Service and Interaction
- Equipment Repair
- Plumbing
- Refrigeration
- Time management
- Quality Inspection
- Field Service
- Troubleshooting
- Communication skills
- Customer relationship management
- Equipment maintenance
- Tool and equipment maintenance
- Equipment maintenance management
- Preventive maintenance management
Certification
- EPA Type III
- EPA Certification
- EPA Universal Certification
- HVAC Certification
- EPA Type II
Timeline
Field Service Supervisor
Linde engineering
09.2022 - Current
Service Technician
Tom hundley heating and cooling
02.2022 - 09.2023
Service Technician/Installer
Western Refrigeration
05.2019 - 01.2022
Service Technician
Peterson plumbing
08.2018 - 08.2018
Residential Start Up Technician and Service Technician
Aliso Air
10.2016 - 10.2018
Commercial Preventative maintenance/Service Technician
Legacy Air
04.2015 - 10.2016
Crew Chief Aerospace Repair (C-130)
United States Air Force (AF)
01.2009 - 01.2012
AA - General Education
University of the Air force
HVAC -
Brownson Technical School
Marketing -
Bacone College
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