Andrew Clayton
Columbia,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Store Manager
The Ups Store
07.2022 - 03.2024
- Managed day to day operations, communicating with owners and vendors about daily occurrences
- Trained new hires and kept staff up to date on changes sent through UPS
- Processed daily inventory to ensure consistent supply delivery
- Supervised front counter and sale floor in order to assist and answer all customer needs and questions in a timely manner.
Shift Supervisor
The Great Cookie
01.2022 - 06.2022
- Stocked and restocked inventory when shipments were received
- Assisted in weekly scheduling based on store need, and company policies
- Handled cash and deposits using the proper accounting procedures and documentation
- Monitored and analyzed sales records and purchasing trends
- Mentored new retail and cash employees to contribute to the store's positive culture
- Handled customer relation issues in a gracious manner and in accordance with company policy.
Guest Service Team Leader / Cash Office
Target
07.2015 - 08.2020
- Guest Service Team Leader: Guest Relations supervisor, working with a team to maintain a fast and steady front end of the store
- Supporting multiple areas including guest service, sales floor, and check lanes
- My responsibilities include, but are not limited to maintaining the cleanliness of the front end, assisting in checking out guests in a fast and friendly manner, and resolving guest questions and concerns
- As well as banking the registers at the beginning of the day, and collecting the money from the registers at the end of the work day
- Cash Office: Responsibilities include: Maintaining a proper and accurate safe count
- Sorting and counting the money from the previous work day
- Creating the start funds for the registers for the upcoming work day
- Sorting checks and coupons
- Creating deposit bag to be sent to the bank.
Lead Cashier
Petsmart
08.2014 - 09.2015
- Retail/ Cash Handling in a fast pace environment
- Customer Service, including but not limited to answering phone calls, assisting customers on the floor, placing and receiving online orders, and handling any complaints brought to my attention
- Knowledge of cash handling and cash register use
- Full stocking experience
- Basic managerial responsibilities, including running a team, maintaining parts of inventory, resets, and closing registers, and other basic closing procedures.
Staging and Loading
Peapod
01.2014 - 07.2014
- Loading shipments onto the trucks to be sent out
- Scanning each box with hand scanner to make sure it is correctly placed.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Store Merchandising
- Retail Inventory Management
Timeline
Store Manager
The Ups Store
07.2022 - 03.2024
Shift Supervisor
The Great Cookie
01.2022 - 06.2022
Guest Service Team Leader / Cash Office
Target
07.2015 - 08.2020
Lead Cashier
Petsmart
08.2014 - 09.2015
Staging and Loading
Peapod
01.2014 - 07.2014