Drew Coate
Gulf Shores,Alabama
Summary
Hardworking and passionate about every aspect of the service industry, I'm determined to use my varied experience and skills towards making G.T.'s an amazing place to work at for everyone. I believe every part of a restaurant is crucial and that my determination to solve problems big and small will lead to a efficient and healthier environment where every individual is inspired to really apply themselves to their craft.
Overview
4
4
years of professional experience
Work History
Bartender
G.T.s On The Bay
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Server
Tuscany's Bar And Grill
08.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with TOAST to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
G.T.s On The Bay
10.2020 - 03.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customer
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Customer service expertise
- Complex Problem-Solving
- Handling Difficult Customers
- Cash Register Operation
- Sales expertise
- Food Running
- Fast Learner
- Collaboration and Teamwork
- Stamina and Endurance
- Quality Assurance
Timeline
Server
Tuscany's Bar And Grill
08.2023 - 03.2024
Bartender
G.T.s On The Bay
03.2023 - Current
Server
G.T.s On The Bay
10.2020 - 03.2023