Summary
Overview
Work History
Education
Skills
Timeline
Generic

Drew Cox

Austin

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Organized and motivated, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to team growth. Experienced in fast-paced environments and adaptable to last-minute changes.

Overview

8
8
years of professional experience

Work History

Data Analyst IV

Texas Health & Human Services Commission
Austin
08.2021 - Current
  • Provided data-driven solutions to support decision making.
  • Utilized advanced analytics tools such as Excel, Toad, SQL Server, and Microsoft Visual Studio to manipulate large volumes of structured and unstructured data sets.
  • Generated reports and obtained data to develop analytics-based quality reviews to assist other teams.
  • Assessed the effectiveness and accuracy of new data sources and data gathering techniques.
  • Worked with internal teams to better understand Medicaid programs.
  • Developed and maintained databases, data systems, reorganizing data in a readable format.
  • Performed data entry, data cleaning, and data coding for analysis.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Assessed programs to identify risks or problems to determine appropriate responses.

Associate Supervisor

American Medical Response, AMR
Lewisville
09.2018 - 07.2021
  • Maintained consistent communication with all levels of staff, ensuring that expectations were met.
  • Created reports detailing progress against key metrics and goals.
  • Ensured compliance with company standards for safety and security protocols by performing quality reviews of incoming emergency calls.
  • Reviewed employee performance evaluations regularly to assess individual growth opportunities.
  • Supervised daily activities of assigned personnel to ensure proper functioning of operations.
  • Developed training programs to improve employee efficiency and effectiveness.
  • Collaborated with field operations departments to ensure smooth operations across the organization.
  • Provided guidance and direction to team members on daily tasks, such as assisting with scheduling non-emergency transports.
  • Resolved customer complaints and issues promptly
  • Trained new employees on company policies, job duties, and performance expectations.

Training Coordinator

MedicOne Medical Response
Farmers Branch
05.2017 - 09.2017
  • Delivered presentations outlining best practices related to specific job roles or tasks.
  • Assisted in designing, developing, and implementing new training methods and techniques.
  • Developed training materials and documents, such as manuals, handouts, and exercises.
  • Evaluated employee performance before, during, and after training sessions.
  • Supported onboarding of new employees by hosting orientation sessions.

Education

High School Diploma -

Abu Dhabi International Private School
Abu Dhabi, UAE
06-2006

Associate of Science - Health Information Services

Asher College
Addison

Skills

  • Data analysis
  • SQL querying
  • Database management
  • Attention to detail
  • Process improvement
  • Quality control
  • Goal oriented
  • Teamwork and collaboration
  • Time management

Timeline

Data Analyst IV

Texas Health & Human Services Commission
08.2021 - Current

Associate Supervisor

American Medical Response, AMR
09.2018 - 07.2021

Training Coordinator

MedicOne Medical Response
05.2017 - 09.2017

High School Diploma -

Abu Dhabi International Private School

Associate of Science - Health Information Services

Asher College

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