Drew Curry
Team Lead
Dublin,OH
Summary
Organized Team Leader; builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking and dedicated professional with a strong commitment to team success. Demonstrates loyalty to employers and a passion for continuous learning and knowledge sharing.
Overview
10
10
years of professional experience
Work History
Customer Operations Team Lead
IGS Energy Solution Centers
3 2023 - Current
- Responsible for team performance, training, and morale
- Conducted calibrations, coaching team members while acting as the go-to resource for questions, situations, and development
- Took on leadership responsibilities in the absence of supervisors and managers
- Supervised the Solutions Center on Saturdays, providing support to multiple departments
- Contributed to team engagement and camaraderie as a member of the spirit team
- Played a key role in training the inbound team for Texas and developing training materials
- Received Iggy awards for being a 'calmer of storms' and for 'leading the vision'
Customer Solutions Specialist (Inbound)
IGS Energy Solution Centers
5 2021 - 1 2022
- Served as the first point of contact for customers, ensuring an exceptional customer experience
- Promoted and sold IGS Energy products while maintaining and expanding customer relationships
- Assumed additional responsibilities, including note-taking during huddles and assisting in the onboarding process
Customer Solutions Specialist (Customer Operations)
IGS Energy Solution Centers
01.2022 - 03.2023
- Provided support for various aspects of the Solutions Center, including General Assistance, Supervisor Assistance, HEC Resolutions, and more
- Assisted in answering customer and internal inquiries through email, customer operations requests, and chat
- Served as a mentor for new agents, conducted training on One Note, and facilitated shadowing
- Managed special projects such as HEC reporting and assisting in HEC leadership meetings
- Recognized as a top performer in quarter 4 of fiscal year 2021.
Home Energy Consultant
IGS Energy
12.2020 - 04.2021
- Conducted door-to-door sales, representing IGS Energy's brand and services
- Recruited new business, maintained existing relationships, and raised awareness of IGS Energy
Account Manager
Univar Solutions
11.2019 - 04.2020
- Managed corporate customer accounts, ensuring timely fulfillment of raw chemical needs
- Oversaw over a dozen companies with monthly orders exceeding $1 million
Front End Manager
Oakland Nurseries
11.2014 - 11.2019
- Trained and supervised staff, provided customer service, and managed cash drawers
- Assisted in the hiring process, maintained technology, scheduled deliveries, and acted as an HR liaison
Cashier
Oakland Nurseries
03.2014 - 10.2014
- Accurately processed customer transactions and maintained a clean work station.
Education
Diploma -
Jonathan Alder High School
01.2008 - 2012.05
Skills
Proficient in call center software and CRM systems
Data analysis
Technical troubleshooting
Effective communication
Conflict resolution
Interactive listening
Fostering connections
Multi-tasking
Coaching and Mentoring
General Communication
References
Available upon request
Timeline
Customer Solutions Specialist (Customer Operations)
IGS Energy Solution Centers
01.2022 - 03.2023
Home Energy Consultant
IGS Energy
12.2020 - 04.2021
Account Manager
Univar Solutions
11.2019 - 04.2020
Front End Manager
Oakland Nurseries
11.2014 - 11.2019
Cashier
Oakland Nurseries
03.2014 - 10.2014
Diploma -
Jonathan Alder High School
01.2008 - 2012.05
Customer Operations Team Lead
IGS Energy Solution Centers
3 2023 - Current
Customer Solutions Specialist (Inbound)
IGS Energy Solution Centers
5 2021 - 1 2022
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