Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Drew Dailey

Lake Wylie

Summary

Versatile management professional, bringing strategic leadership, and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, adapting to evolving business needs, and building engaged, customer focused teams with a positive work culture.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operational Excellence Implementation Manager Lead

Sunbelt Rentals
11.2021 - Current
  • Assisted in hiring, organizing, and leading a diverse team including skill building, organizational process improvement, product adoption, technical product implementation, and pilot planning.
  • Planned multiple technology implementations demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions.
  • Managed Pilot projects for new technology products.
  • Contributed to and implemented business strategy to create a clean, safe, organized, and sustained workplace that promoted employee and customer satisfaction.
  • Contributed to creation of Branch Standards while collaborating with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Acted as a conduit between Field Operations and Support Office departments.
  • Troubleshot technical issues working closely with Product teams to resolve problems quickly and minimize downtime for teammates involved in specific scenarios encountered.
  • Collaborated with teams to cultivate playbooks, resources and reference material for multiple processes or products.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Improved personal technical skills in Smartsheet, SharePoint, Teams, Excel, Powerpoint

Market Manager, Consumer Services

Sunbelt Rentals
12.2020 - 11.2021
  • Worked with Safety Manager to Establish new safety guidelines and promote a safe working culture with all team members.
  • Collaborated with support office departments to ensure alignment of overall company goals with individual market objectives.
  • Networked in market to build partnerships with all branches, regardless of business line.
  • Interviewed and hired a team of ~65 team members across 20 offices in the Charlotte/Asheville/Columbia areas including 19 retail locations and one fulfillment center and call center.
  • Enhanced product offerings by collaborating with vendor and internal teams to identify gaps in the market.
  • Organized and maintained accurate inventory in fulfillment center and retail locations while also supporting additional branch locations in the market.
  • Enhanced team skills and knowledge by providing ongoing training and development opportunities focused on customer service and equipment.
  • Piloted digital marketing platform, which significantly increased online engagement and customer acquisition.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed promotional events and interacted with community to increase sales volume.

Branch Manager

Sunbelt Rentals
11.2013 - 11.2020
  • Managed 3 unique branches including a Greenfield Climate Control, a highly transactional General Tool, and a large Aerial branch.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained a friendly and professional customer experience promoting positive customer interactions with all team members, and resolving issues swiftly to maintain trust and satisfaction.
  • Enhanced service operations and quality assurance to ensure customer satisfaction.
  • Lead by example to foster a safety culture within a team that was historically unsafe.
  • Hired and developed team members to create system of internal growth and promotion
  • Coached sales team to establish positive customer relations, organized territories and planning methods.
  • Provided employee performance feedback regularly to facilitate continuous development of skills and knowledge base within the team to keep them engaged and help minimize turnover.
  • Strengthened relationships with key customers, securing long-term partnerships and driving revenue growth.
  • Proactively managed branch operations including performance standards, budgeting, forecasting, fleet purchasing, inventory, and expense tracking for accurate reporting and decision-making.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Maintained clean, organized, professional, and presentable facilities.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Networked and learned all specialty lines of business to cross sell and promote the power of Sunbelt.

ERS, Dispatcher, Assistant Manager

Sunbelt Rentals
04.2006 - 11.2013
  • Provided exceptional customer service through timely deliveries and pickups and professional communication.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Provided sales and customer service assistance to walk-in traffic
  • Managed branch sales, customer service, finances and recordkeeping.
  • Learned all areas of the business (inside sales, outside sales, service, logistics)

Education

Associate of Arts - General Studies

St. John's River State College
Saint Augustine, FL

Skills

  • People Leadership
  • Change Management
  • Teamwork and Collaboration
  • Continuous Improvement
  • Adaptability and Flexibility
  • Problem-Solving
  • Employee Development
  • Data Analysis & Reporting
  • Budgeting
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management

Certification

  • Prosci Certified Change Practitioner

Timeline

Operational Excellence Implementation Manager Lead

Sunbelt Rentals
11.2021 - Current

Market Manager, Consumer Services

Sunbelt Rentals
12.2020 - 11.2021

Branch Manager

Sunbelt Rentals
11.2013 - 11.2020

ERS, Dispatcher, Assistant Manager

Sunbelt Rentals
04.2006 - 11.2013

Associate of Arts - General Studies

St. John's River State College

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