Summary
Overview
Work History
Education
Skills
Timeline
Generic

Drew Drumheller

Roseville,CA

Summary

Proven team player with a strong work ethic, honed at Safeway, where exceptional customer service and efficient bagging techniques led to enhanced shopping experiences. Skilled in problem resolution and safety awareness, consistently promoting a positive and secure environment. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Courtesy Clerk

Safeway
11.2023 - 02.2025
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.

Busser

Primos Pizza Danville
06.2023 - 03.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Crew Trainer

McDonald's
10.2022 - 06.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

HVAC Technician - HVAC Technician

Sacramento City College
Sacramento, CA

High School Diploma - Engineering

West Park High School
Roseville, CA
06.2023

Skills

  • Positive attitude
  • Strong work ethic
  • Customer service
  • Outgoing and friendly
  • Teamwork and collaboration
  • Customer assistance
  • Bagging techniques
  • Safety awareness
  • Shelf stocking
  • Stocking shelves
  • Cart collection
  • Price checking
  • Loading and unloading carts
  • Problem resolution
  • Product restocking

Timeline

Courtesy Clerk

Safeway
11.2023 - 02.2025

Busser

Primos Pizza Danville
06.2023 - 03.2024

Crew Trainer

McDonald's
10.2022 - 06.2023

HVAC Technician - HVAC Technician

Sacramento City College

High School Diploma - Engineering

West Park High School

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Drew Drumheller