Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Drew Ewing

Cleveland

Summary

Dedicated Automotive Technician with strong customer service, problem-solving, and workflow efficiency skills. Proven ability to ensure safety compliance and enhance team collaboration for optimal vehicle performance. I am also a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Automotive Technician

Walmart
Oneonta
04.2023 - Current
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance on various vehicles to ensure optimal performance.
  • Collaborated with team members to streamline repair processes and improve efficiency.
  • Maintained accurate records of services performed and parts used for each vehicle.
  • Provided excellent customer service by explaining repairs and answering questions clearly.
  • Assisted in training junior technicians on best practices and safety procedures.
  • Ensured compliance with safety standards during all repair and maintenance activities.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Operated a variety of shop equipment safely and efficiently.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Adhered strictly to company policies concerning quality control standards.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Conducted test drives before and after repair services.
  • Reviewed work orders and discussed with supervisors.

Backroom Supervisor

Walmart
Oneonta
03.2021 - 03.2023
  • Supervised backroom operations to ensure efficient inventory management.
  • Trained associates on safety protocols and merchandise handling procedures.
  • Coordinated stock organization to maximize space and accessibility.
  • Implemented process improvements that increased workflow efficiency.
  • Assisted with shift scheduling and team assignment management.
  • Ensured compliance with company policies and safety regulations.
  • Collaborated with departments to streamline product replenishment processes.
  • Performed routine maintenance checks on backroom equipment.

Support Manager

Walmart
Oneonta
02.2020 - 02.2021
  • Resolved customer inquiries with efficiency and effectiveness.
  • Executed comprehensive opening, closing, and shift change procedures to uphold operational standards daily.
  • Mentored newly hired employees, enhancing familiarity with various company programs.
  • Oversaw multiple projects concurrently, ensuring adherence to high-quality control standards.

Seasonal Ecommerce Department Manager

Walmart
Oneonta
11.2019 - 01.2020
  • Managed daily operations and staff in high-volume retail setting.
  • Oversaw inventory management to ensure optimal stock availability.
  • Trained team members on customer service best practices to enhance service quality.
  • Implemented store policies and procedures to improve operational efficiency.
  • Engaged with customers to resolve inquiries and address issues promptly.

Electronics Sales Associate

Walmart
Oneonta
08.2018 - 11.2019
  • Guided customers in selecting electronics products and accessories effectively.
  • Maintained organized and clean product displays to enhance customer experience.
  • Delivered technical support regarding product features and specifications.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to restock shelves and manage inventory efficiently.
  • Resolved customer inquiries and addressed issues related to electronics purchases.

E-Commerce Personal Shopper

Walmart
Oneonta
08.2017 - 08.2018
  • Guided customers in selecting products aligned with preferences and needs.
  • Utilized online inventory systems to locate products for customer orders.
  • Packaged and organized products for timely delivery.
  • Communicated with team members to ensure accurate and complete orders.
  • Collaborated with management to enhance shopping processes and workflows.
  • Addressed customer complaints related to e-commerce transactions promptly.

Education

Some College (No Degree) - Network And System Administration

Wallace State Community College
Hanceville, AL

Skills

  • Customer service
  • Problem solving
  • Workflow efficiency
  • Safety compliance
  • Effective communication
  • Team collaboration
  • Adaptability in dynamic environments
  • Reliability and integrity
  • Loyalty
  • Quick information retention
  • Versatility

References

  • Alex Cole

(205)359-2775

Security Engineer

Shipt

alex.cole@shipt.com

  • Joy Maggiore

(205)353-1939

Human Resources Manager

Walmart

Joymaggiore@yahoo.com

  • Trevor Goss

(256)490-0917

Stocking 2 Coach

Walmart

tgossdex@gmail.com 

 

Timeline

Automotive Technician

Walmart
04.2023 - Current

Backroom Supervisor

Walmart
03.2021 - 03.2023

Support Manager

Walmart
02.2020 - 02.2021

Seasonal Ecommerce Department Manager

Walmart
11.2019 - 01.2020

Electronics Sales Associate

Walmart
08.2018 - 11.2019

E-Commerce Personal Shopper

Walmart
08.2017 - 08.2018

Some College (No Degree) - Network And System Administration

Wallace State Community College

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