Summary
Overview
Work History
Education
Skills
Timeline
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Drew Fike

Drew Fike

Wichita Falls,TX

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

14
14
years of professional experience

Work History

Enterprise Cloud Account Manager

Oracle
03.2019 - 07.2023
  • Managing New Logo, Upsell/Cross-sell, and Renewal sales of multiple product lines into a book of business averaging 60-75 Enterprise accounts in various verticals.
  • Consistent increase in revenue YOY culminating in 116% attainment of renewal goal in 2023, up from previous average of 60% retention prior to creation of my team, along with 150% attainment of new logo and upsell goals.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success in an account set with previously dismal renewal rates and customer satisfaction.
  • Assisting in creation of renewal and upsell workflow maintaining consistent contact with clients to develop positive relationships and reestablish a good reputation for the company.


Enterprise Account Executive

Forcepoint
02.2017 - 02.2019
  • Responsible for managing high-value Enterprise accounts with Renewal and Upsell/Cross Sell opportunities across all product lines including Web Security, Data Security,
    Email Security, CASB, Insider Threat, and User Behavior Analytics.
  • Attained 167% of annual quota in 2017 and 426% of Commission OTE with over $1.3M in additional revenue from gap territory coverage.
  • Daily tasks: forecast management, internal and external resource engagement to meet customer needs, customer engagements analyzing existing security solutions
    and developing upsell opportunities with emerging technologies
  • Driving brand awareness for a recently reformed organization through daily outbound calls educating customers and partners on new technologies for new
    business development
  • Managing partner relationships for new business development in existing customer base, and minimizing sales cycle.

Adobe Sales Specialist

SHI
05.2013 - 02.2017
  • Implementation of new subscription licensing model in Creative Cloud with consistent overall goal attainment: 100% in 2016 with over $150M 100% in 2015
    with over $142M in revenue, 105% is 2014, and 105% in 2013
  • Leading the SHI Corp Adobe team in 2016 to become the largest Digital Media Enterprise reseller with over a 30% marketshare and $60M in revenue, as well as
    being the fastest growing CCT partner at 95% YOY, and being an active seller and Adobe specialist during SHI Corps growth as the fastest growing division from $0 in 2008 to $2.5B in 2017.

Account Executive

SHI
01.2010 - 05.2013
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Over 125% YOY revenue and margin growth in established territory where SHI had been the preferred software reseller for over 10 years.
  • Successful rebranding of SHI as a full service solution provider from a software-only reseller resulting in triple digit YOY growth in hardware sales and services.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients in well-established territory

Education

BBA - Entrepreneurship

University of North Texas
Denton, TX
05.2004

Skills

  • Account Management
  • Client Relations
  • Partner and Channel Relations
  • Customer Relationship Management (CRM)
  • Upselling
  • CRM Software
  • Cross-Functional Collaboration
  • Relationship Building

Timeline

Enterprise Cloud Account Manager

Oracle
03.2019 - 07.2023

Enterprise Account Executive

Forcepoint
02.2017 - 02.2019

Adobe Sales Specialist

SHI
05.2013 - 02.2017

Account Executive

SHI
01.2010 - 05.2013

BBA - Entrepreneurship

University of North Texas

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Drew Fike