Drew Flores
Grand Prairie,TX
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Also, I am an experienced Commercial Lending Specialist with a demonstrated history of working in the financial services industry.
Overview
16
16
years of professional experience
Work History
Regional Franchisee Manager
Yummi Sushi
07.2022 - 10.2023
- Supervise the day-to-day activities of the company, ensuring that Franchisee operations are managed and performing efficiently and effectively
- Participate on the hiring process and training of the franchises
- Train and lead franchise to drive revenue of each store in the region
- Attend sales meetings and report store visit in a regular basis.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Commercial Lending Insurance Specialist
J.P. Morgan
07.2013 - 12.2021
- Perform pre-closing and compliance reviews for commercial and multi-family loans
- Assisted in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service
- Coordinate revisions on certificates/policies with agents to confirm our lenders requirements were met prior to loan closing
- Extensive research on each loan assigned to identify our collateral and insuring the correct property
- Review, update and write departmental procedures and training guides, and assist manager with high-level research and special projects as requested.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Onsite consultant
Clear Capital
07.2012 - 06.2013
- Assist in managing day-to-day operations necessary to resolve delivery issues
- Demonstrate a deep understanding of the capabilities of our products, business model, and the dynamics of the appraisal service industry and the needs of our customers.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
Human Resource Payroll, Operations
Fidelity Investment
09.2007 - 06.2012
- Managed a team of associates who handled the payroll print process and projects for ECM (Emerging Corporate Market) and FMR (Fidelity Management and Research
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Audit controller to maintain Fidelity compliance and procedures within the payroll department
- Assisted to improve quality across the board through generating ideas to create a smooth process, which reduce cost and helped quality control.
Education
Criminal Justice/Law Enforcement Administration
Dallas Baptist University
Skills
- Demonstrates strong proficiency on MS Office products (Word, PowerPoint, and Excel)
- Strong ability to multitask
- Detail oriented with excellent verbal, analytical and organizational skills
- Client account management
- Problem Solving Skills
- Customer relationship management
- Sales expertise
- Negotiations expertise
- Relationship selling
- Business development
- Key Account Management
Timeline
Regional Franchisee Manager
Yummi Sushi
07.2022 - 10.2023
Commercial Lending Insurance Specialist
J.P. Morgan
07.2013 - 12.2021
Onsite consultant
Clear Capital
07.2012 - 06.2013
Human Resource Payroll, Operations
Fidelity Investment
09.2007 - 06.2012
Criminal Justice/Law Enforcement Administration
Dallas Baptist University