Drew Gast
Liberty,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Driven and resourceful administrative professional with 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
UNC Health Care
10.2022 - Current
- Provide comprehensive administrative support to three Clinical Directors and an Associate Vice President, including handling phone inquiries,email correspondence, managing day to day operations, and resolving issues proactively.
- Assist with project completion, preparing documents and presentations.
- Coordinate meetings, manage schedules, and maintain an organized filing system for efficient record keeping.
- Improve administrative processes for increased efficiency, including a purple belt project for the mail room process for a 15 clinic medical office building.
- Organize and facilitate monthly and bi-annual leader development meetings and retreats for 80+ attendees.
Lead Administrative Specialist
UNC Health Care
05.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained updated knowledge of company policies and industry regulations to provide accurate information to guests.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
Administrative Associate
UNC Health Care
09.2021 - 05.2022
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
Clinical Support Tech
UNC Health Care
08.2016 - 09.2021
- Maintained clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance when needed.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Developed rapport to create safe and trusting environment of care.
- Actively listened to customer , handled concerns quickly and escalated major issues to supervisor.
- Answered multi-line phone calls and directed callers to appropriate contacts.
- Copied, scanned and faxed documents as needed while maintaining all HIPPA regulations.
Certified Nursing Assistant/Lead Medication Technician
Mebane Ridge Assisted Living
08.2015 - 08.2016
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT05.2025
High School Diploma -
River Mill Academy
Graham, NC05.2015
Skills
- Executive Support
- Administrative Support
- Strong Problem Solver
- Meticulous attention to detail
- Information confidentiality
- Calendar Management
- Schedule & calendar planning
- Interpersonal Communication
- Advanced MS Office Suite
- Process Improvements
Timeline
Administrative Coordinator
UNC Health Care
10.2022 - Current
Lead Administrative Specialist
UNC Health Care
05.2022 - 10.2022
Administrative Associate
UNC Health Care
09.2021 - 05.2022
Clinical Support Tech
UNC Health Care
08.2016 - 09.2021
Certified Nursing Assistant/Lead Medication Technician
Mebane Ridge Assisted Living
08.2015 - 08.2016
Bachelor of Science - Healthcare Administration
Western Governors University
High School Diploma -
River Mill Academy