Drew Goins
Phenix City
Summary
Experienced with policy coordination, ensuring compliance and accuracy in all documentation. Utilizes strong organizational skills and attention to detail to streamline processes and improve workflow according to internal and external policies and procedures. Knowledge of customer service and problem-solving techniques to effectively address client concerns.
Overview
13
13
years of professional experience
Work History
Insurance Coodinator
Sigman Family Dentistry
Columbus, GA
01.2020 - Current
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Filed and tracked insurance claims and communicated claims status to patients.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Analyzed data from various sources to identify patterns in claims activity, allowing for more effective prevention strategies moving forward.
- Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
- Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records, and health statuses.
- Generated, posted and attached information to claim files.
Mr. Wing
Canlace Wong
Columbus, GA
06.2014 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Worked effectively in fast-paced environments.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bartender
Bonefish Grill Restaurants
Panama City Beach, FL
10.2012 - 05.2014
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Associate of Science - Dental Hygiene
Columbus Technical College
Columbus, GA07-2016
High School Diploma -
Smiths Station High School
Smiths Station, AL05-2008
Skills
- Proficient in all Microsoft office products
- Five plus (5) years in office environment
- Record keeping organization
- Information verification
- Multitasking Abilities
- Excellent communication
- Paperwork processing
- Financial transactions
- Organizing and prioritizing work
- Data entry
Timeline
Insurance Coodinator
Sigman Family Dentistry
01.2020 - Current
Mr. Wing
Canlace Wong
06.2014 - 01.2020
Bartender
Bonefish Grill Restaurants
10.2012 - 05.2014
Associate of Science - Dental Hygiene
Columbus Technical College
High School Diploma -
Smiths Station High School