Hi, I’m
Drew Graham
Atlanta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
years of professional experience
Work History
WIFH
Practice Manager
01.2022 - Current
Job overview
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of 18 office personnel.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Motivated and supervised 5 administrative staff members in delivering quality patient care.
- Addressed and remedied all patient or team member issues.
- Handled job duties for staff members which were unavailable or out of office.
- Maintained mutually beneficial relationships with all sales reps.
- Payroll management
- Planned employee outings to boost morale
- Created all HR processes
- Planned monthly specials and prepared the annual budget
OVME Medical Aesthetics
Studio Manager
12.2019 - 10.2021
Job overview
- Hired in 2019, promoted within the company to studio manager
- Relocated by OVME to Chicago and then to Houston to open new locations
- Responsible for the new studio set up
- Including coordinating projects with contractors, setting up corporate accounts, receiving packages, organizing and ensuring the team was prepared for a seamless opening
- Engaged in all aspects of marketing for new locations grand opening parties.
- Lead weekly staff meetings
- Responsible for all inventory ordering and management
- Trained and developed high-performing and customer-focused team.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
OVME
Patient Care Coordinator
10.2019 - 12.2020
Job overview
- Hired as a, Responsible for all front desk operations
- Assisted with routine injection appointments
- Completed charting procedures for all providers
- Assisted with new store openings in East Cobb, GA, Chicago, IL, and Houston TX
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule all appointments
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Explained upcoming treatment preparation, instructions and other facts to patients.
HOOTERS OF AMERICA, LLC
Hourly Store Manager
12.2014 - 06.2019
Job overview
- Hired as a server in 2014, promoted within company to manager, Certified Corporate Trainer, and West GA Bar Trainer
- Implement corporate initiatives on a local level and see that they are carried out with fidelity
- Lead and counsel 20+ employees
- Lead staff meetings before hourly shifts start
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Prepare store and organize employees for all in house events
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
KENNESAW STATE UNIVERSITYKennesaw, GA
Bachelor of Business Administration from Management
05.2019
University Overview
- Professional Development: Hughes Leadership Program
Skills
- Client Rapport-Building
- Corrective Actions
- Operation Monitoring
- Process Improvement
- Coaching and Mentoring
- Employee Relationships
- Payroll Administration
- New Hire Training
- Managing Medical Practices
Training
- OVME Leadership Conference
- Ritz- Carlton Leadership Program
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager
WIFH
01.2022 - Current
Studio Manager
OVME Medical Aesthetics
12.2019 - 10.2021
Patient Care Coordinator
OVME
10.2019 - 12.2020
Hourly Store Manager
HOOTERS OF AMERICA, LLC
12.2014 - 06.2019
KENNESAW STATE UNIVERSITY
Bachelor of Business Administration from Management
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