Drew Grigsby
Lorain,OH
Summary
Highly skilled in customer service, with valuable experience as a waiter, adept at managing high-volume dining environments.
Possessing strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management.
Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Applebees, Black Bear Diner
Lorain, OH
10.2024 - 03.2025
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding order status updates.
Restaurant Server
Sal & Al’s
Amherst, OH
11.2023 - 09.2024
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted other servers as needed during peak hours or special events.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Stocked server areas with supplies before, during and after shifts.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Restaurant Food Server
Erie Steak & Seafood
Lorain, OH
06.2022 - 09.2023
- Welcomed customers, supplying menus.
- Confirmed minimum age requirements by checking guest IDs before alcohol service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Anticipated guest needs and responded quickly to deliver high-quality service.
- Delivered detailed ingredient and preparation information accurately upon request.
- Addressed service issues using effective problem-solving strategies.
- Coordinated with kitchen team to address guest concerns.
- Collaborated with staff to ensure readiness of dining spaces before shifts.
- Performed opening and closing duties such as restocking supplies, cleaning work stations.
- Complied with all sanitation regulations within restaurant's guidelines.
- Displayed courteous and professional attitude to patrons to foster inquiries and order placements.
- Enhanced sales through promotion of desserts, appetizers, and specialty drinks.
- Handled POS terminals to process orders efficiently.
Restaurant Server Bartender
Yard House
Westlake, Ohio
05.2019 - 05.2022
- Greeted guests and provided menus.
- Processed customer orders promptly.
- Explained menu items, describing ingredients and cooking methods upon request.
- Promptly addressed and resolved any issues.
- Ensured food met standards before serving.
- Ensured customer satisfaction by addressing issues promptly.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
GED -
Vermilion
Vermilion, OH06-2015
Skills
- Customer Engagement
- Order Processing
- Food Safety Compliance
- Point Of Sale Operations
- Expertise in Menu Offerings
- Conflict resolution
- Time management
- Collaborative Teamwork
- Sales Optimization
- Event Coordination
- Alcohol service
- Safe food handling
- Memorization of Daily Specials
- Kitchen coordination
- High-Volume Restaurant Coordination
Timeline
Restaurant Server
Applebees, Black Bear Diner
10.2024 - 03.2025
Restaurant Server
Sal & Al’s
11.2023 - 09.2024
Restaurant Food Server
Erie Steak & Seafood
06.2022 - 09.2023
Restaurant Server Bartender
Yard House
05.2019 - 05.2022
GED -
Vermilion
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