Drew Hagelauer

• Reviewed and solved account and billing discrepancies.
• Work with customers to file orders for additional services and/or devices
• Assist customers in plan options to best suit their needs
• Reviewed and reconciled customer accounts to manage accuracy of payments.

As Team Ambassador and Beyond Bridge Influencer

• Assisted peers with issues pertaining to their customer.
• Work with the team Supervisor to teach best business practices, and how to effectively use tools provided by the company.

Accolades:

- 2x Bronze Key (July 2023, September 2023, March 2024)

- 3x Silver Key (Q3 2023, Q4 2023, Q1 2024)

- Promoted to Billing Rep 2 (November 2023)

• Created, prepared and delivered reports to various departments.
• Worked with other departmental staff to answer questions and resolve problems.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Help develop and improve onboarding program.
• Analyzed and evaluated training effectiveness and program outcomes.

• Provided coaching and mentoring to employees.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Facilitated virtual, in-person and blended learning sessions.
• Trained and mentored new personnel hired to fulfill various roles.
• Onboarded new employees with training and new hire documentation.

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Prepared orders for shipment by picking, packing and labeling merchandise.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Checked packages and merchandise for damage and notified vendors.
• Assembled and filled more than 300 shipments per day and prepared all shipping documentation.
• Operated multiple pieces of heavy machinery, including forklifts