DREW M. HALL
Charlotte,NC
Summary
Results-driven Human Resources professional with 10+ years in achieving positive human resources results. Have the drive for helping employers recruit, develop and retain qualified candidates and skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Experienced in motivating and encouraging a positive environment with excellent interpersonal, coaching and communication skills. Organized planner with excellent team leadership and program management abilities.
Overview
14
14
years of professional experience
Work History
Human Resources Business Partner
Weisiger Group
06.2023 - Current
- Effectively managed and triaged employee relations matters with employees and leaders, ensuring a smooth transition to the appropriate HR functional area.
- Supported current and future business needs by developing, engaging, motivating, and retaining human capital.
- Promoted HR programs to enhance efficiency and foster a positive employee experience.
- Collaborated with and managed intersections between talent acquisition, legal, compensation, training, and corporate communications to drive value-added partnerships with the business.
- Facilitated the implementation of change management initiatives and partnered with the Director of HR and business leaders to effectively communicate strategies, goals, values, and performance expectations to leaders and associates.
- Worked proactively with the Director of HR to prepare the organization for future talent needs, ensuring the workforce is aligned with CTE's future success.
- Understood current staffing gaps and future needs, partnering effectively with business leaders, talent management, and talent acquisition to address them proactively.
- Engaged with the talent management team to develop programs that achieve specific development objectives for associates and leaders.
SR Human Resources Generalist
Honeywell
03.2022 - Current
- Developed strategies to increase employee satisfaction and reduce turnover.
- Created recruitment strategies to find best candidates for each opening.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed issues and employed improvement processes.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Coordinated statistical data analysis, design and information flow.
SR Human Resources Assistant
Amazon
08.2019 - 03.2022
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for thousands of new employees
- Devised hiring and recruitment policies for employees
- Liaised between multiple business divisions to improve communications
- Worked as effective team member while contributing to local and regional HR projects
- Worked in environments which demands strong deliverables along with abilities to identify problems and drive appropriate solutions
- Maintained effective internal and external customer service focus
- Reached business goals and recommended new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within Amazon
- Supported Amazon's 24/7 working environment that has multiple shifts and significant staffing ramp during seasonal peak
- Attendance tracking: coordinated with managers to ensure associates have their correct schedule patterns
- Completed and reported metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc
- Assisted other managers in responding to associate questions on time, benefits, accommodations, loa, etc
- Managed random monthly drug testing for over 1,000 employees
- Boosted customer satisfaction ratings by resolving issues for speedy resolution
- Directed on-boarding and training for over 1,000 new employees each year, keeping company operations smooth and production efficient with skilled candidates
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
Human Resources Generalist
Sodexo USA
01.2015 - 03.2018
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database
- Provided first point of contact and exceptional customer service to associates via multiple channels, including phone inbound/outbound calls, employee portal, and though email
- Responsible for investigating and providing guidance and resolution regarding HR policy-related questions
- Analyzed and assessed job duties and responsibilities, applying quantitative analysis to classification and compensation studies
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems
- Liaised between multiple business divisions to improve communications
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams
- Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance
- Facilitated criminal background check process for new hires
- Verified that vendors received timely enrollment information, changes and terminations
- Conducted employment verifications and investigations
- Liaised with HR and payroll to coordinate and manage employee leaves of absence, including FMLA and disability leaves
- Entered and maintained personal information for over 1,000 accounts.
Collections Manager
Alliance Solutions Group
10.2013 - 12.2015
- Supervised over 40 staff collectors, monitoring phone calls and letters
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Reviewed all expense reports for accuracy and proper expense disclosure
- Accessed credit records to evaluate customer credit histories
- Researched and resolved accounts payable discrepancies
- Processed payments and applied to customer balances
- Worked with legal resources and recovery teams to manage default issues
- Established procedures for collection of past due amounts
- Monitored payments due from clients and promptly contacted clients with past due payments
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
- Contacted customers to discuss late payments and options for remitting amounts due
- Generated and distributed current statements to customers
- Oversaw daily posting of payments to customer accounts.
Supply Chain Technician
Holy Cross Hospital - Holy Cross Hospital
05.2010 - 11.2012
- Posted supply status and receipt information to update activity register
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels for over 10 departments
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays
- Verified clerical computations against physical count of stock to adjust errors in computations
- Used identification tags, stamps and electronic marking tools to mark stock items
- Performed thorough tests and inspections of completed products to check performance and compliance with design standards
- Completed skilled soldering, corrections and wiring tasks to produce high-quality work
- Read blueprints, schematics or technical orders to determine methods and sequences of assembly
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service
Education
Bachelor of Arts - Communications
COLLEGE OF CHARLESTON
Charleston, SCSkills
- Optimizing performance
- Managing employee relations
- Conducting employee surveys
- Integrating policies
- Coaching leadership
- Improving compensation plans
- Retention Strategies
- Strategic Planning
- Succession Planning
- Employee Retention
- Diversity and Inclusion
- HR analytics
Timeline
Human Resources Business Partner
Weisiger Group
06.2023 - Current
SR Human Resources Generalist
Honeywell
03.2022 - Current
SR Human Resources Assistant
Amazon
08.2019 - 03.2022
Human Resources Generalist
Sodexo USA
01.2015 - 03.2018
Collections Manager
Alliance Solutions Group
10.2013 - 12.2015
Supply Chain Technician
Holy Cross Hospital - Holy Cross Hospital
05.2010 - 11.2012
Bachelor of Arts - Communications
COLLEGE OF CHARLESTON
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