Drew Harms
Denver,CO
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
Work History
Center Director
Soar Autism Center
Denver, CO
05.2025 - Current
- Oversaw daily operations for largest company location nationwide.
- Managed KPI metrics, targets, monthly budget, treatment fulfillment, supervision, environmental compliance, culture, and talent acquisition.
- Collaborated with 57 families daily to support their needs and achieve goals.
- Facilitated seven graduations within the center during tenure.
Regional Manager
Pacesetter Health
Central Ohio
02.2023 - 03.2025
- Managed investment portfolio performance to ensure fiscal health and profitability.
- Drove process improvements that enhanced efficiency and sustainability.
- Built and maintained client relationships, supporting satisfaction and growth.
Regional Manager
Marathon Health
Central Plains
04.2021 - 01.2023
- Achieved a 93% Market Net Promoter Score through strategic client partnerships.
- Maintained an 82% employee retention rate in a challenging healthcare setting.
- Managed a $3.5M account with 124 clients, fostering B2B partnerships for sales growth.
SMB SaaS Account Manager
MindBody
Remote
03.2020 - 03.2021
- Managed sales forecasting and performance metrics for diverse client portfolio.
- Analyzed customer data to refine competitive sales strategies.
- Supported launch of Spa & Salon vertical, driving departmental growth.
Regional Manager
Xponential Franchise
Colorado, USA
01.2017 - 03.2020
- Achieved top-performing status for company centers nationwide over eight consecutive months.
- Directed high-performing teams to consistently exceed sales targets.
- Orchestrated successful studio launches through effective staffing, training, and marketing initiatives.
Adjunct Faculty
Metropolitan State University of Denver
Denver, CO
08.2014 - 06.2017
- Delivered undergraduate courses, adapting teaching methods to accommodate diverse learning styles.
Sales & Marketing Director
RallySport
Boulder, CO
05.2013 - 01.2017
- Directed a sales team, achieving 72% client retention (19% above national average).
- Executed sales and marketing strategies that expanded market reach.
- Built social media campaigns to increase engagement and brand presence.
Fitness Director + Spa Manager
Grand Wailea Resort & Spa
Maui, HI
06.2008 - 08.2011
- Directed daily operations for spa and fitness, overseeing inventory and procurement processes.
- Drove marketing initiatives that achieved #1 Resort Spa ranking by Travel + Leisure in 2008 and 2011.
- Achieved highest STAR rating for guest satisfaction in Fitness department across the resort.
- Oversaw Men’s area of Spa Operations, ensuring quality service and maintenance standards.
Education
Certificate in Business Management - International Business Management
Harvard Business School
06-2020
Master of Science - Applied Health Science
Colorado State University
05-2013
Bachelor of Science - Human Biology
University of Kansas
05-2008
Skills
- Customer Experience
- Operational management
- KPI analysis
- Budget oversight
- Talent acquisition
- Client relationship management
- Strategic Consulting
- Sales & Account Management
- Communication
- Troubleshooting
- Client Retention
- Process Improvement
- Relationship Building
- Team Leadership
- Strategic planning
- Process improvement
Timeline
Center Director
Soar Autism Center
05.2025 - Current
Regional Manager
Pacesetter Health
02.2023 - 03.2025
Regional Manager
Marathon Health
04.2021 - 01.2023
SMB SaaS Account Manager
MindBody
03.2020 - 03.2021
Regional Manager
Xponential Franchise
01.2017 - 03.2020
Adjunct Faculty
Metropolitan State University of Denver
08.2014 - 06.2017
Sales & Marketing Director
RallySport
05.2013 - 01.2017
Fitness Director + Spa Manager
Grand Wailea Resort & Spa
06.2008 - 08.2011
Certificate in Business Management - International Business Management
Harvard Business School
Master of Science - Applied Health Science
Colorado State University
Bachelor of Science - Human Biology
University of Kansas
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