Drew Haselden
Destin,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Constantly seeking self improvement.
Overview
5
5
years of professional experience
Work History
Team Trainer - Store Support
Whole Foods Market, Inc.
11.2023 - Current
- Trained new employees in specific job requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing team members to maximize team performance.
- Maintained current knowledge of all team position requirements.
- Flexibly assisted in related roles to maximize team performance.
Lead Associate
Goodwill Industries - Big Bend, Inc.
06.2022 - 12.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Processed and priced items on the floor.
- Assisted in item restoration and testing.
- Audited cash registers throughout the day and performed cash deposits at close.
- Processed donations and encouraged sales.
- Performed routine announcements throughout the day.
Order Picker Lead
Giant Food Stores, LLC
06.2021 - 02.2022
- Checked inventory and selected products from specific locations based upon availability.
- Reduced item not founds by searching for items in backstock.
- Assisted and designated other shoppers duties throughout the day.
- Contacted customers about their orders and made order adjustments to improve customer satisfaction.
- Monitored metrics to find points of improvement among the team.
- Fostered a positive culture and work ethic among the team.
Geek Squad Agent
Best Buy Co., Inc
08.2019 - 05.2020
- Informed clients of policies and procedures.
- Advised customers about new products and assisted customers in finding the right product for their needs.
- Thorough documentation of customer issues and service recomendations.
- Repaired iPhone and computer devices including both hardware and software issues.
- Performed parts ordering for supplies needed.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Taught customers how to use technology.
- Made appointments over the phone and in person.
Education
Bachelor of Science - Computer Science
University of Alabama At Birmingham
Birmingham, AL05.2018
Skills
- Performance Monitoring
- New Employee Training
- Sales Expertise
- Continuous Improvement
- Cash Handling
- Opening and Closing Procedures
- Customer Service
- Adaptability
Timeline
Team Trainer - Store Support
Whole Foods Market, Inc.
11.2023 - Current
Lead Associate
Goodwill Industries - Big Bend, Inc.
06.2022 - 12.2022
Order Picker Lead
Giant Food Stores, LLC
06.2021 - 02.2022
Geek Squad Agent
Best Buy Co., Inc
08.2019 - 05.2020
Bachelor of Science - Computer Science
University of Alabama At Birmingham
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