Drew Henson
Pensacola,FL
Summary
Versatile and resourceful professional with management experience and more than a decade of success driving sales growth and operational efficiency. A proven history of providing exceptional customer service, being a team leader or a collaborator, smoothing workflow processes and being a valuable front-facing asset. Accomplished 15% year-over-year sales growth with Carter Lumber and received three promotions into leadership roles.
Overview
12
12
years of professional experience
Work History
Sales and Operations Support
Alfredo Sanchez Construction
El Paso, TX
01.2024 - 01.2025
- Produced a 75% conversion rate on official business owner bids by streamlining lead pipeline providing initial client qualifying with cost analysis.
- Reduced labor-hour downtime 10-15% filling operational gaps including material purchasing and delivery as well as on-site workforce support.
Field Sales Account Executive, Independent Contractor
Fix My Roof
Santa Fe, NM
01.2023 - 01.2024
- Secured contracts ranging from $3000 to exceeding $50,000 providing direct B2B and homeowner consultations.
- Achieved a 30% customer referral rate by attentively listening to needs and budget concerns and offering a customized bid accordingly.
- Increased project win rate probability by 60% representing client claims with insurance companies utilizing market area dynamics, scope of work expertise and jobsite photos.
- Incorporated local strategic partner Nusenda Credit Union into bidding process presenting customers a team friendly option for transparent billing and an 8% average rate reduction boosting bid acceptance potential.
Business Development
Carter Lumber
Macomb, MI
01.2021 - 01.2023
- Expanded sales pipeline by initiating meetings and proposals with key local building firms, creating growth opportunities within existing $1 billion corporate market.
- Earned bid submissions on 70% of high-end targeted companies that can exceed one hundred new housing builds annually.
- Discovered emerging small business talent to invest in, creating long-term B2B relationships generating $40,000 or more in monthly revenue.
Store Manager, Retail and Operations
Carter Lumber
Pleasantville, NJ
01.2020 - 01.2021
- Advanced to lead a store location and control all daily operations, directly increased profits by 20% during the challenges of Covid pandemic.
- Analyzed year-long sales data and inventory levels, optimized stock capacity accordingly reducing store overhead by 15%.
- Designed store purchasing and inventory management guidelines lessening supplier delivery time inconsistences by 40%.
- Managed 120-200+ product loads per month and expanded delivery area while maintaining customer satisfaction levels above 90%.
Store Operations and Purchasing Manager
Carter Lumber
Medford, NJ
01.2019 - 01.2020
- Led a cross-functional team of 20+ people to launch a market and establish a corporate presence in a new state.
- Shrunk purchasing costs 12-15% on all trim materials through vendor relationship building and leveraging market buying power.
- Initiated training of 40+ new associates, designed and produced templates, shortening on-boarding time 50%.
- Controlled procurement and inventory of 400+ items weekly across multiple categories, accomplishing 98%+ stock availability.
Inside Sales and Operations Support
Carter Lumber
Macomb Market, MI
01.2013 - 01.2019
- Proactively began sales initiative aimed at multifamily properties generating $12-15,000 in recurring monthly sales.
Skills
- P&L Management
- Budget Management
- Payroll Management
- OHSA Safety Leadership
- CRM Software Proficiency
- Vendor Management
- Staff Training and Development
- Lead Generation
- Customer Conflict Resolution
- Workflow Improvements
- Inventory Control
Timeline
Sales and Operations Support
Alfredo Sanchez Construction
01.2024 - 01.2025
Field Sales Account Executive, Independent Contractor
Fix My Roof
01.2023 - 01.2024
Business Development
Carter Lumber
01.2021 - 01.2023
Store Manager, Retail and Operations
Carter Lumber
01.2020 - 01.2021
Store Operations and Purchasing Manager
Carter Lumber
01.2019 - 01.2020
Inside Sales and Operations Support
Carter Lumber
01.2013 - 01.2019
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