Drew Herby
Ketchikan,AK
Summary
Highly motivated employee with a strong desire to take on new challenges, demonstrating a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively without supervision and quickly acquire new skills. Committed job seeker with a track record of meeting company needs through consistent and organized practices. Skilled in working under pressure and adept at adapting to new situations and challenges to enhance the organizational brand. Experienced program coordinator and case manager supervisor willing to work collaboratively or independently to create a seamless working environment for both employees and clients.
Overview
6
6
years of professional experience
Work History
Reentry Coordinator
Ketchikan Wellness Coalition
04.2023 - Current
- Developed and maintained relationships with community-based organizations to identify potential employment opportunities for program participants.
- Conducted assessments of participant needs, developed individualized service plans and provided referrals to appropriate resources.
- Provided case management services including monitoring progress towards goals and providing crisis intervention as needed.
- Coordinated transportation for program participants as needed to access job training programs or employment sites.
- Implemented mentoring activities that encouraged positive behavior change among program participants.
- Maintained contact with employers to ensure successful completion of work experience placements by participants.
- Facilitated job readiness workshops focused on topics such as resume writing, interviewing skills, job search strategies and financial literacy.
- Collaborated with partners from local public agencies to coordinate services that support reentry efforts into the community.
- Provided referrals for housing assistance, substance abuse treatment and mental health counseling when necessary.
- Assisted in developing grant proposals to secure funding for additional reentry services offered through the organization.
- Participated in outreach events designed to promote awareness of available reentry services within the community.
- Organized educational seminars geared toward increasing knowledge about barriers faced by ex-offenders seeking gainful employment.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to program operations.
- Developed partnerships with local businesses interested in hiring individuals released from incarceration.
- Monitored progress of clients who are employed full time or enrolled in postsecondary education programs.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Managed load of multiple cases on consistent basis.
- Connected individuals with relevant community resources and coordinated referrals.
- Helped individuals address disabilities and put together career plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Enhanced client outcomes by developing comprehensive case plans tailored to individual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as a Case Coordinator.
- Demonstrated cultural competence in working with diverse populations, ensuring equitable access to services for all clients.
- Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
- Documented each patients' activity in program-specific databases.
- Discussed cases with clients, substance misuse, and mental health providers and staff.
- Served as a knowledgeable resource for clients regarding available benefits, entitlements, and programs that could assist them in achieving their goals.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
- Assisted individuals and families in setting up treatment options and services in the prevention industry.
- Identified and addressed gaps in service provision, improving overall effectiveness of support offered.
Book Kepper
Pacific Pride
10.2021 - 03.2023
- Balanced general ledger by reconciling entries.
- Monitored accounts receivable and maintained aging report to identify overdue accounts.
- Evaluated client needs and developed solutions to support business processes and improve financial efficiency.
- Prepared financial reports.
- Mastered bookkeeping software such as spruce and word and excel.
- Maintained subsidiary accounts by allocating, posting and verifying transactions for pacifc pride.
- Created balance sheets, income statements and tax reports.
- Collected and analyzed account information to reconcile financial discrepancies.
- Researched processing problems and contacted vendors to resolve issues and expedite payment.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared payroll
- Reconciled or entered report discrepancies found in financial records.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Accessed financial information to answer questions and gather details about specific accounts.
- Classified and summarized financial data to compile and enter in financial records
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Handled monthly payroll services for 6 employees.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Front Desk Associate
Service auto
04.2019 - 10.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check- out process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Verified and collected client payments.
Front Desk Associate
Gilmore Hotel
11.2018 - 04.2019
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phone and emails to make reservations and take guest information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Trained newly hired employees on front desk procedures and business operations.
- Verified and collected client payments.
- Welcomed large volume of guests and improved overall customer service.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted, registered and assigned guests to rooms according to individual requirements.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Encouraged guests to participate in rewards programs to promote brand loyalty.
- Facilitated successful front desk operations for high-volume hotel.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Showed off dining areas, pool, fitness center to prospective and current guests.
- Created and optimized employee schedules for shift coverage.
Education
HIPAA Certification -
Alaska Behavioral Health
09.2024
Peer Support Specialist 1 -
Alaska Behavioral Health
Anchorage, AK03-2024
Continuing Education -
Reducing Recidivism
Anchorage, AK12-2023
GED -
Wasilla High School
Wasilla, AK05.2006
Skills
- Creative Problem Solving
- State Regulation Compliance
- Proactive and Self-Motivated
- Customer Relations
- Bank Statement Reconciliation
- Data Entry and 10-Key
- Record Reconciliation
- Accounts Payable
- Time Management
- Accounts Receivable
- Document Coding and Classification
- Data Analysis
- Financial Recordkeeping
- Precision and Accuracy
- Attention to Detail
- Relationship Building
- Bill Payment and Recordkeeping
- Tax Filing Understanding
- SAP Crystal Reports
- Critical Thinking
- Vendor Record Management
- Word Processing
- Handling Confidential Materials
- Personal Bookkeeping
- Purchase Orders
- Microsoft Office
- Payroll Preparation and Processing
- Inventory Management
- Financial Closing Reports
- Life Skills Training
- Family Reunification
- Mental Health Support
- Interpersonal Communication
- Client Advocacy
- Rehabilitation Planning
- Teamwork and Collaboration
- Client Needs Assessment
- Effective Communication
- Progress Monitoring
- Client Records Management
- Decision-Making
- Relapse Assistance
- Adaptability
- Records Management
- Interpersonal Skills
- Goal Setting
- Written Communication
- Active Listening
- Referral Coordination
- Professional Demeanor
- Community Outreach
- Reliability
- Community Resources
- Problem-Solving
- Organizational Skills
- Intervention Tactics
- Task Prioritization
- Relapse prevention
- Mental health support
- Self-care strategies
- Life skills training
- Family reunification
- Restorative justice
- Education advocacy
- Client assessment
- Housing support
- Employment assistance
- Peer support
- Recidivism reduction
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Organizational skills
- Team collaboration
- Effective communication
- Decision-making
- Rehabilitation treatment planning
- Client consultation
- Relationship building
- Professional ethics
- Community resources
- Client advocacy
- Self motivation
- Oral communication
- Interpersonal skills
- Motivational interviewing
- Patient advocacy
- Time management abilities
- Progress monitoring
- Records management
- Professional demeanor
- Client records management
- Case management
- Community outreach
- Program development
- Resource allocation
- Needs assessment
- Referral coordination
- Wellness promotion
- Stress management techniques
- Support clients
- Relapse assistance
- Outpatient services
- Individualized care plans
- Build work skills
Prevention ethics
- Prevention ethics code of conduct
Wrap training
- Wellness recovery action plan
- Mental health recovery plan
Education and Training
other,true
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of one staff members.
Timeline
Reentry Coordinator
Ketchikan Wellness Coalition
04.2023 - Current
Book Kepper
Pacific Pride
10.2021 - 03.2023
Front Desk Associate
Service auto
04.2019 - 10.2021
Front Desk Associate
Gilmore Hotel
11.2018 - 04.2019
Peer Support Specialist 1 -
Alaska Behavioral Health
Continuing Education -
Reducing Recidivism
GED -
Wasilla High School
HIPAA Certification -
Alaska Behavioral Health
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