Drew Hursa
Littleton,CO
Summary
Dynamic and reliable professional with a proven track record in customer service and inventory management. At Brooklyn’s, excelled in creating a welcoming atmosphere, boosting repeat business through outstanding service. Skilled in multitasking and handling difficult customers, demonstrating a strong team player attitude. Achieved significant improvements in inventory accuracy and sales performance.
Overview
12
12
years of professional experience
Work History
Bartender
Overland Park Golf Course
04.2016 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Brooklyn’s
08.2012 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Associate
M7 Business Systems
04.2014 - 04.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
Education
Some College (No Degree) - Business Management
University of Phoenix- On Line
TempeSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Handling difficult customers
- Inventory
Timeline
Bartender
Overland Park Golf Course
04.2016 - Current
Sales Associate
M7 Business Systems
04.2014 - 04.2017
Bartender
Brooklyn’s
08.2012 - 06.2024
Some College (No Degree) - Business Management
University of Phoenix- On Line
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