Drew Johnson
Magnolia
Summary
Strategic-thinking Attorney/Director experienced in navigating complex regulatory hurdles and turning low-performing agencies into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships and business development.
Overview
15
15
years of professional experience
Work History
Senior Director/Assistant Vice President
Bankers Surety Co.
10.2015 - Current
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Streamlined operations for increased efficiency with process improvements and automation.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
- Boosted company reputation, consistently delivering high-quality products that exceeded customer expectations.
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
- Implemented cost-saving measures through effective resource allocation and budget management.
- Met with department supervisors and provided staff support to attain organizational goals.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Led development of business operation processes and policies.
- Strategized and executed business plans for customer operations design, development and maintenance.
- Monitored and coordinated workflows to optimize resources.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Expanded market presence through targeted marketing campaigns, increasing brand awareness among prospective clients in key industries.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Directed market expansions to propel business forward, meet changing customer needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Police Officer
Houston Police Department Headquarters
06.2009 - 10.2015
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews and interrogations.
Education
Bachelor of Arts -
Concordia University At Austin
Austin, TXJ.D. - Law
South Texas College of Law
Houston, TXSkills
- Team Management
- Policy Development
- Legal and Regulatory Compliance
- Issues Resolution
- Contract Negotiation
- Business Development
Timeline
Senior Director/Assistant Vice President
Bankers Surety Co.
10.2015 - Current
Police Officer
Houston Police Department Headquarters
06.2009 - 10.2015
Bachelor of Arts -
Concordia University At Austin
J.D. - Law
South Texas College of Law
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