DREW KENNEDY
West Monroe,LA
Summary
Accomplished claims leader with over a decade of experience supervising complex casualty, auto and bodily injury claims across multiple jurisdictions. Expertise in litigation strategy, coverage evaluation, settlement authority, and staff development. Proven ability to direct teams virtually and in the field, manage catastrophe response operations, and ensure compliance with regulatory and company standards. Recognized for building collaborative, high-performing teams while delivering consistent results in high-exposure, multi-state claims environments.
Overview
2026
2026
years of professional experience
Work History
Owner/Chief Executive Officer
Action Revenue Recovery
07.2007 - Current
- Built and managed a multi-state operation, negotiating contracts and overseeing compliance across 17 states.
- Directed operational strategy, staffing, and budgetary controls, ensuring consistent growth and profitability.
- Served as primary client liaison, resolving disputes and maintaining strong relationships.
- Developed performance standards, training, and monitoring processes to ensure accountability and service quality.
Claim Team Manager
State Farm Insurance Company
- Supervised multi-unit operations including Bodily Injury, Property Damage, Estimatics, and SIU, overseeing investigation, evaluation, and settlement of complex casualty claims.
- Provided settlement authority and technical guidance to adjusters, resolving coverage disputes and high-exposure claims.
- Directed litigation handling strategies, managing defense counsel across multiple states; achieved a 25–0 litigation record in plaintiff-friendly St. Louis courts.
- Founded and managed an Organized Fraud Unit, investigating large-scale fraud schemes (including RICO), saving millions in indemnity and defense costs.
- Led catastrophe claims operations post-Hurricane Katrina, supervising 50–100 adjusters handling total loss claims and salvage compliance.
- Ensured strict compliance with Department of Insurance regulations, company policies, and best claims practices.
- Served as Arbitration Forums Judge, ruling on inter-insurer disputes with impartiality and accuracy.
- Mentored, trained, and evaluated staff performance, improving efficiency, file quality, and customer satisfaction.
Education
Bachelor of Science - Criminal Justice
Louisiana State University And A&M College
Baton Rouge, LASkills
- Auto & Casualty Claims Supervision
- Litigation Management & Settlement Authority
- Coverage Evaluation & Liability Determination
- Reserve Setting & Financial Oversight
- Multi-State Regulatory & DOI Compliance
- Catastrophe & Large-Scale Claims Response
- Virtual Team Leadership & Staff Mentorship
- Fraud & SIU Investigations (Organized Fraud & RICO)
- Cross-Functional Collaboration (Underwriting, Reinsurance, Legal)
- Performance Management, Training & Staff Development
Affiliations
Board of Directors – United Methodist Foundation of Louisiana (Oversight of $182M in assets and $200K annual grant distributions).
Timeline
Owner/Chief Executive Officer
Action Revenue Recovery
07.2007 - Current
Claim Team Manager
State Farm Insurance Company
Bachelor of Science - Criminal Justice
Louisiana State University And A&M College
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