Drew Kretschmer
Lake Orion,MI
Summary
Dynamic professional with experience as a Customer Satisfaction Representative at AutoZone, where I enhanced customer satisfaction through effective problem-solving and decision-making. A quick learner with a knack for teamwork, I developed creative solutions that boosted revenue and fostered positive customer relationships. Proficient in mechanically inclined tasks and idea development.
Overview
2
2
years of professional experience
Work History
Intern
Rhino Tool House
04.2025 - Current
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Customer Satisfaction Representative
AutoZone
07.2023 - 04.2025
- Demonstrated expertise in company policies and procedures to provide accurate information and guidance to customers.
- Developed creative solutions to customer issues, resulting in increased satisfaction levels and positive word-of-mouth for the company.
- Promoted additional products or services when appropriate, resulting in increased revenue generation for the organization.
- Improved customer satisfaction by effectively addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Lake Orion High School
Lake Orion, MI04.2025
High School Diploma -
Oakland Schools Technical Campus - Northeast
Pontiac, MI04.2025
Skills
- Teamwork and Collaboration
- Quick learner
- Problem-solver
- Mechanically inclined
- Hard-working
- CAD Experience
Timeline
Intern
Rhino Tool House
04.2025 - Current
Customer Satisfaction Representative
AutoZone
07.2023 - 04.2025
High School Diploma -
Lake Orion High School
High School Diploma -
Oakland Schools Technical Campus - Northeast
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