Drew Larson
Battle Creek,MI
Summary
Accomplished Hotel General Manager with a proven track record in property management and client relationship building. In my previous positions I secured significant logistics savings and enhanced service quality through strategic negotiations. I strive in driving revenue growth and brand development, with a focus on achieving operational excellence and fostering customer loyalty. Goal-oriented manager with distinguished experience in the hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
11
11
years of professional experience
Work History
Relocation Manager
Housing To Home
05.2023 - 07.2024
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Created and enforced detailed organization processes to increase quality and service standards.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
General Manager
Hampton Inn By Hilton
10.2022 - 04.2023
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Home2 Suites By Hilton
07.2020 - 10.2022
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Tru By Hilton
07.2019 - 08.2020
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Comfort Inn Hotel
07.2013 - 07.2019
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Applied Science - Police Science
Kellogg Community College
Battle Creek, MI06.2016
Skills
- Property Management
- Client Relationship Building
- Revenue Generation
- Brand Promotion
- Brand Development
- Customer Service
Timeline
Relocation Manager
Housing To Home
05.2023 - 07.2024
General Manager
Hampton Inn By Hilton
10.2022 - 04.2023
General Manager
Home2 Suites By Hilton
07.2020 - 10.2022
General Manager
Tru By Hilton
07.2019 - 08.2020
General Manager
Comfort Inn Hotel
07.2013 - 07.2019
Associate of Applied Science - Police Science
Kellogg Community College